Company Overview

Reliance Retail is India's largest and fastest growing retailer, offering a diverse omni-channel presence through integrated stores and digital platforms. Renowned for delivering outstanding value, superior products, and unmatched shopping experiences, Reliance Retail operates 15,000+ stores nationwide, supported by a well-trained workforce and robust supply chain infrastructure.

Job Overview

The Retail Store Manager at Reliance Retail will oversee overall store operations, ensuring efficient performance, exceptional customer service, and achievement of business objectives. This full-time mid-level role is based in Kottayam, Kollam, Pathanamthitta, Ernakulam, or Alappuzha, requiring a minimum of 4 to 6 years of relevant experience in retail operations.

Qualifications and Skills

• Proven expertise in retail store operation with demonstrated experience in managing daily store activities, customer interactions, and sales (Mandatory skill).
• Hands-on experience in store management including team supervision, performance tracking, and compliance with organizational standards.
• In-depth understanding of customer service strategies to ensure unmatched shopping experiences and customer loyalty.
• Ability to execute effective visual merchandising techniques to optimize product displays and enhance store appeal.
• Advanced skills in inventory management, including ordering, stock rotation, loss prevention, and record keeping.
• Experience in P&L management, demonstrating the ability to monitor revenues, control costs, and drive profitability.
• Competence in merchandise planning, including forecasting, stock allocation, and alignment with promotional strategies.
• Excellent problem-solving and communication skills to resolve operational challenges and lead cross-functional teams efficiently.

Roles and Responsibilities

• Direct daily store operations, ensuring seamless execution of processes aligned with company standards and objectives.
• Lead and motivate store teams to achieve sales targets, deliver superior customer service, and maintain high operational efficiency.
• Monitor store performance metrics, analyze sales data, and implement improvement strategies to achieve business goals.
• Oversee stock management including accurate inventory counts, loss prevention measures, and timely replenishment of products.
• Implement and maintain effective visual merchandising standards to maximize product visibility and inspire customer purchases.
• Manage financial aspects such as budgeting, P&L accountability, and cost control to maintain overall store profitability.
• Ensure regulatory compliance, adherence to company policies, and upholding safety and hygiene standards within the store.
• Develop and nurture customer relationships, address escalations, and drive initiatives to enhance satisfaction and loyalty.