Job Summary:

We are seeking a highly motivated and experienced Retail Store Operations Manager to lead daily store operations, ensure outstanding customer experience, drive store profitability, and implement best practices across store teams. The ideal candidate should have strong leadership, operational, and people management skills within a retail environment.

Key Responsibilities:

1. Store Operations Management

• Oversee day-to-day operations of the retail store(s), ensuring seamless execution and adherence to SOPs.
• Monitor and manage store KPIs including sales, shrinkage, footfall conversion, ATV (Average Transaction Value), and UPT (Units Per Transaction).
• Ensure effective stock management, replenishment, and visual merchandising as per brand guidelines.

2. Team Leadership & Performance Management

• Lead, train, and motivate store staff to achieve performance and customer service goals.
• Drive accountability and performance through regular reviews, coaching, and feedback sessions.
• Create a culture of excellence and continuous improvement within the team.

3. Customer Experience & Relationship Management

• Ensure the highest levels of customer satisfaction through staff training and process improvement.
• Handle escalated customer issues and ensure timely resolution.
• Implement CRM initiatives and loyalty program strategies effectively.

4. Compliance & Standards

• Ensure compliance with company policies, health & safety regulations, and statutory requirements.
• Audit stores regularly to ensure standards in cleanliness, merchandising, and operational readiness.

5. Reporting & Analytics

• Analyze sales trends, inventory health, and customer feedback to propose actionable improvements.
• Prepare daily, weekly, and monthly performance reports and present them to management.

Key Requirements:

• Experience: Minimum 5–8 years in retail store operations, with at least 2 years in a leadership/managerial role.
• Education: Bachelor's degree in Business Administration, Retail Management, or related field. MBA is a plus.
• Skills:
• Strong leadership and team-building capabilities.
• Excellent communication and interpersonal skills.
• Proficient in POS systems, MS Excel, and retail management software.
• Analytical mindset with a data-driven approach to problem-solving.
• Ability to work in a fast-paced, customer-centric environment.