JOB IDENTIFICATION LOCATION:  Store DEPARTMENT: Store Ops REPORTING TO: Store Manager DIRECT REPORTS: Digital Expert   EDUCATIONAL QUALIFICATION :   Graduate/PG       MINIMUM RELEVANT EXPERIENCE REQUIRED:    3-5 yrs LANGUAGE REQUIREMENTS (IF ANY) :   English/Hindi/Regional INTERNAL CUSTOMERS:    Colleagues EXTERNAL CUSTOMERS:   Customer TRAVEL REQUIREMENTS:     No JOB OBJECTIVE I.E. THE PRIMARY FUNCTION AND PURPOSE OF THE ROLE  1 To ensure sales, profitability and Customer satisfaction of the Categories managed under his/her Department 2   KEY RESPONSIBILITY AREAS / DEVELOPMENTAL EXPERIENCES I.E. ALL ACTIVITIES PERFORMED TO FULFILL STAKEHOLDER EXPECTATIONS AND WHICH ENCOMPASS THE SPAN OF RESPONSIBILITIES MANAGED. IMPORTANT CHALLENGES TO GO THROUGH IN THIS ROLE AND WHICH ARE CRUCIAL TO BUILDING FUNCTIONAL CAPABILITIES.   1 Inventory Management: SLOC management,Stock Availability - DC & Store, Freebies,EOL management,Promotion Management

Defective Process,DOA,DAP 2 People Management: Self & Team Learning,Rostering,coaching & counselling,Interview,Review/ feedback ,PMS,Brand promoter compliance ,Knowledge transfer from brand promoter to Digital staff 3 Business Management,Plano implementation 4 Business Acumen: P&L,SPICE/ MBR/ WBR,Competetion Nos,Beat plan JOB SPECIFIC COMPETENCIES I.E. THE KNOWLEDGE, SKILLS AND ATTITUDE NEEDED TO PERFORM YOUR JOB (Click on the link to view definitions and proficiency levels) 1 Behavioural:

Team management

Resource Management

Result orientation

Analysis & interpretation

Coaching

Feeback skills

Time Mnagaement - Priortization

2 Functional:

BOC

MS-Office

Product Knowledge - Multi dept

Process knowledge 3 Technical

DSS

SAP R3- Stock,

Plano portal

SAP HR - Shift planning

Service desk portal

SEL Portal

Promo Engine

Tools:

Decision Matrix

goveranance process JOB COMPLEXITIES I.E. WHAT IT TAKES TO BE SUCCESSFUL IN YOUR JOB.

A ROLE COULD BE CHALLENGING BECAUSE OF ASPECTS LIKE: (a) External Factors (Competition moves, changes in regulatory frameworks, changes in macro economic indicators etc.) (b) Internal Factors (Budget/Resource constraints, leveraging expertise of other functions, priority of assignment determined by the business plan etc.) (c) Depth of Subject Matter Expertise (d) Lack of past precedents/learning 1 Team Management 2   3   KEY MEASURES OF SUCCESS I.E. METRICS THAT WOULD HELP IN DEFINING AND MEASURING PROGRESS 1 Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL

2 Customer Experience - VOC - Participation, score, SQA 3 Inventory Management   4 People Management   5 Business Acumen - dept margin,