Optometry Regional Trainer - Job Description

Job Summary:

The Field Trainer is responsible for delivering hands-on training and development programs to employees in the field. This role ensures that team members are equipped with the necessary skills and knowledge to perform their roles effectively. The Field Trainer will conduct training sessions, evaluate performance, and provide ongoing support to improve productivity and efficiency.

Key Responsibilities:1. Training Delivery:

• Deliver engaging in-field training sessions, workshops, and one-on-one coaching.
• Conduct structured training programs on refraction, dispensing techniques, and optical technical processes.
• Train retail staff on the fundamentals of lenses, frames, and prescription interpretation.
• Facilitate hands-on workshops, role-plays, and real-time case studies to enhance learning.
• Incorporate the latest training methodologies and innovative team-building activities.

2. Customer Experience Training:

• Educate staff on delivering an exceptional customer journey, from store entry to final purchase.
• Conduct training on effective communication, personalized consultations, and handling customer queries.
• Teach best practices for conducting eye tests with accuracy and efficiency.
• Ensure all team members comply with company policies, procedures, and best practices.

3. Performance Monitoring & Feedback:

• Regularly visit retail stores to assess training effectiveness and staff performance.
• Conduct mock sessions and quality audits as training interventions.
• Provide timely feedback and actionable insights to improve staff skills.
• Develop assessments to measure knowledge retention and practical application.
• Collaborate with managers to identify training needs and skill gaps.

4. Content Development & Upgradation:

• Design and maintain training modules, presentations, and manuals based on evolving learning needs.
• Stay updated with the latest industry trends and incorporate best practices into training programs.
• Create engaging training materials, including videos, quizzes, and interactive content.
• Monitor training effectiveness and recommend enhancements for continuous improvement.

5. Continuous Improvement:

• Gather feedback from trainees to enhance training effectiveness.
• Identify skill gaps and customize training programs accordingly.
• Foster a learning culture within the organization by encouraging self-learning and skill enhancement.
• Stay updated on industry trends, tools, and techniques to enhance training programs.
• Travel to various locations to conduct training as needed.

Qualifications & Skills:

• Preferably Bachelor's/master's in optometry.
• Strong presentation and communication skills.
• Ability to adapt training methods to different learning styles.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office and e-learning platforms.
• Willingness to travel extensively.

By implementing this structured training approach, Vision Express retail staff will be equipped with the necessary skills and knowledge to provide exceptional service, ensuring a seamless customer experience and improved sales performance.