Company Overview

Reliance Retail is India's largest and fastest growing retailer, revolutionizing retail since 2006 with a strong omni-channel presence. Serving 193 million+ customers across 7,000+ cities and 15,000+ stores, Reliance Retail is committed to delivering exceptional value, quality, and a superior shopping experience nationwide.

Job Overview

We are seeking a skilled Operations Manager to join Reliance Retail at our Patna location. This full-time, mid-level position requires a minimum of 4 years' relevant experience. The role focuses on driving operational excellence, managing teams, and ensuring superior service delivery in alignment with company goals within a dynamic retail environment.

Qualifications and Skills

• Vendor Management (Mandatory skill): Proven experience managing vendor relationships, negotiating contracts, and ensuring service level adherence.
• Strategic Planning: Ability to formulate and implement effective strategies to improve operational efficiency and business outcomes in a retail setting.
• Performance Metrics: Expertise in defining, tracking, and analyzing KPIs to evaluate operational success and drive continuous improvement.
• Process Improvement: Demonstrated capacity to identify process gaps and implement best practices to enhance productivity and reduce costs.
• Quality Assurance: Strong knowledge of quality assurance methodologies to ensure consistent delivery of high-quality services and products.
• Budget Management: Experience preparing, managing, and optimizing budgets to meet departmental and organizational objectives.
• Ability to manage a large team: Excellent leadership skills with the capability to motivate, mentor, and guide a diverse team for optimal performance.
• Ability to communicate with internal and external customers and query resolution on time: Exceptional communication skills to handle queries and coordinate among stakeholders for timely issue resolution.

Roles and Responsibilities

• Oversee daily store operations to ensure seamless functioning and adherence to compliance and quality standards.
• Develop and implement strategies to optimize service delivery, streamline workflows, and enhance customer satisfaction.
• Maintain effective vendor relationships to ensure timely procurement and availability of merchandise and services.
• Monitor and manage budgets, track expenses, and ensure cost-effective operations without compromising service quality.
• Lead, train, and evaluate team members, driving engagement and fostering a positive work environment that achieves business goals.
• Analyze operational performance data and reports, initiate improvement plans, and follow up on action items for consistent growth.
• Coordinate with internal departments and resolve external customer inquiries promptly, ensuring a high level of service delivery.
• Uphold company policies, ensure compliance with regulatory requirements, and champion best practices across operational activities.