Academic Qualification:

BE / B. TECH / Graduation in IT

Role Responsibilities:

• Application Package creation and deployments.
• Patch Management using SCCM and WSUS.

• OS, Software & drivers patch testing and production deployments.
• Configure the boundary and boundary groups.
• Document processes, SOPs, and troubleshooting steps for team knowledge sharing.
• Maintain SQL Server databases for SCCM sites, including backups and optimization.
• Participate in high severity calls, coordinate with multiple stakeholders for the issue resolution / workaround.
• Implement role-based administration, security scopes, and permissions for users.
• Conduct root-cause analysis for deployment failures and client issues.
• Accountable for all Infrastructure RCA.
• Participation in UAT / testing of new products introduction.

Primary Skills:

• Must have good knowledge and hands-on experience of SCCM 1810, 2111 and 2403 configuration and maintenance.
• Participated in migrations of SCCM Servers.
• SCCM SQL Reporting, Automation and Scripting.
• Troubleshoot and fix and disruptions on the SCCM infrastructure and able to analyze and suggest/provide improvements.
• Solid SCCM work experience.
• Must Have knowledge of MP, DP & SUP role installation.
• SCCM Application and Package creation, distribution and deployment.
• Understanding of patch deployment, software distribution, and compliance baselines in SCCM.
• Must have a good understanding of Windows OS such as Server 2016/2019, Win 10 and 11.
• Knowledge of production support, client interaction and issue resolution.
• Good communications skills – Ability to articulate clearly in English.
• Willing to work in shifts, if required.
• Good Analytical, Problem Solving Skills and Interpersonal Skills.

Secondary Skills:

Retail domain experience would be preferred if any.