Manager – Facilities

Role Summary

As the Manager – Facilities at Swadesh, you will be responsible for the end-to-end supervision of all infrastructure support functions including housekeeping, technical maintenance (MST), valet services, and packing operations. You will ensure that the physical store environment remains clean, safe, functional, and guest-ready at all times—aligning with Swadesh’s high standards of hospitality and luxury retail experience.

Key Responsibilities

1. Team & Workflow Management

·      Supervise third-party staff including housekeeping, maintenance technicians, packers, and valet teams.

·      Allocate daily responsibilities and ensure seamless execution of workflows across store zones—sales floor, back office, restrooms, stockroom, and parking.

·      Ensure each team functions within SOPs, with timely task execution, grooming, and service alignment.

2. Cleanliness & Hygiene Oversight

·      Monitor regular cleaning, sanitation, and waste disposal operations.

·      Ensure all customer-facing and staff areas (e.g., restrooms, trial rooms, glass displays, entryways) are always clean and maintained.

·      Plan and execute deep cleaning routines during non-peak hours.

3. Preventive & Reactive Maintenance

·      Oversee routine maintenance checks and preventive servicing of plumbing, electrical, HVAC, lighting, furniture, and fixtures.

·      Coordinate quick resolution of urgent repair needs and ensure timely reporting/escalation of major issues.

·      Maintain records of repairs, inspections, and AMC/vendor interventions.

4. Inventory & Supplies Control

·      Monitor usage and replenishment of cleaning materials, tools, safety gear, and packaging consumables.

·      Raise requisitions for stock in coordination with procurement; avoid overuse or shortages.

5. Event & Peak Period Readiness

·      Prepare the store for special events, exhibitions, or high-footfall days with advance cleaning, valet optimization, and aesthetic readiness.

·      Coordinate with VM and Events teams for set-up, movement, and post-event clean-up.

6. Safety, Compliance & Customer Comfort

·      Ensure adherence to safety standards—PPE usage, chemical handling, fire safety, and spill prevention.

·      Keep aisles, exits, and parking zones hazard-free and guest-ready.

·      Monitor valet operations for safety, efficiency, and service etiquette.

7. Documentation & Reporting

·      Maintain daily logs of cleaning, maintenance checks, valet operations, and packing support.

·      Prepare weekly reports on staffing, attendance, issue resolutions, and escalations.

·      Track vendor SLAs, billing accuracy, and staff performance audits.

Functional Expertise

·      Housekeeping standards & SOPs

·      General maintenance & AMC coordination

·      Stock & packaging workflow familiarity

·      Valet logistics and customer service

·      Vendor coordination and performance tracking

·      Health, hygiene & safety compliance

Behavioral Competencies

·      Proactive Ownership & Problem Solving

·      Team Supervision & Multitasking

·      Communication & Conflict Resolution

·      Process Orientation with Attention to Detail

·      Customer-Centric Operational Thinking

·      Agility under Pressure

Eligibility Criteria

·      Graduate in Hospitality

·      5–8 years of experience managing facility services in luxury retail, hospitality, or premium commercial environments.

·      Familiarity with safety protocols, maintenance standards, and housekeeping benchmarks.

·      Proven ability to manage third-party vendors and supervise cross-functional support staff.