Manager Channel Operations - ReCommerce
Manager Channel Operations - ReCommerce
50
Applications
Gurgaon
Kolkata
Full-Time
Junior: 2 to 6 years
₹ 4L - ₹ 8L (Per Year)
Posted on Nov 21 2025
About the Job
Skills
Vendor Management
Operations Management
recommerce
Account Management
documentation & compliance
Data Analysis
- Manage day-to-day vendor performance and ensure adherence to SLAs for pickup completion and quality.
- Handle vendor escalations proactively, driving timely resolution in coordination with internal teams.
- Oversee vendor onboarding, documentation, and operational readiness.
- Coordinate with store teams, logistics partners, and regional operations for smooth exchange pickups.
- Track and report performance metrics including pickup completion, turnaround time, escalation rate, and customer feedback.
- Conduct regular market visits and vendor audits to assess operational compliance and gather ground-level feedback.
- Analyze data using Excel to identify performance trends, bottlenecks, and improvement opportunities.
- Share weekly performance insights and actionable feedback with leadership.
About the company
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the yea ...Show More
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the years, developed and perfected our capabilities across people, processes and technology to meet our end objectives of creating a win-win proposition for our stakeholders across the value chain viz. Customers, Manufacturers/Farmers, Merchants, Brand Partners as well as of enhancing financial income and job security for tens of millions of Indians.
Today, Reliance Retail serves a loyal customer base of more than 193 million across the country, catering to daily and occasional needs across the major consumption baskets of Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma and Connectivity. We operate the largest store network in the country with 15,000+ stores, spread over 42 million square feet of retail space and present across 7,000+ cities. Our omni-enabled store networks and extensive portfolio of digital commerce platforms bolstered by a strong supply chain and technology infrastructure, and supported by a well-trained workforce enable us to provide customer service par excellence.
We continue to build our capabilities through organic growth, acquisitions, partnerships and strategic investments to strengthen our competencies and bolster our product offerings. Our strong own brand portfolio is complemented by an equally strong brand partner portfolio, as Reliance Retail continues to be the partner of choice for leading national and international brands. ...Show Less
Industry
Retail
Company Size
10001+ Employees
Headquarter
Mumbai, Maharashtra
Other open jobs from Reliance Retail