Company Overview

Reliance Retail is India's largest and fastest-growing retailer, delivering exceptional value, quality products, and superior shopping experiences through an extensive omni-channel presence. Our dynamic team and integrated platforms drive customer service excellence, supporting millions of loyal customers across thousands of cities nationwide.

Job Overview

The Jewellery Sales Executive will be responsible for achieving sales targets, enhancing customer experience, and representing the brand with professionalism. This junior-level position requires 1-3 years of relevant work experience and is available in Kolkata, Guwahati, Asansol, and Dibrugarh. Employment is offered on a full-time and contract basis.

Qualifications and Skills

• Jewellery sales experience of 1-3 years is required to demonstrate proficiency in understanding precious metals and stones (Mandatory skill).
• Proven expertise in customer handling, including the ability to build rapport and manage queries to ensure a seamless buyer journey.
• Knowledge of effective sales techniques to successfully convert prospects into loyal customers and exceed set targets.
• Strong customer service orientation focused on delivering an exceptional and personalized shopping experience for each customer.
• Upselling abilities to maximize sales revenue while recommending suitable products based on customer preferences and needs.
• Comprehensive product knowledge, including current industry trends, hallmarking, and product specifications, to confidently guide buyers.
• Effective communication skills for presenting products clearly, explaining value propositions, and resolving customer concerns.
• Attention to detail in order processing, documentation, billing, and ensuring accuracy in all sales transactions and inventory records.

Roles and Responsibilities

• Assist customers in selecting jewelry items by highlighting product features, benefits, and unique selling points.
• Meet and exceed individual and store sales targets by applying advanced sales and upselling techniques during customer interactions.
• Deliver a welcoming, professional, and customer-centric experience throughout the purchase process and after-sales service.
• Maintain in-depth product knowledge and stay updated about new jewelry collections, designs, and promotions.
• Manage billing, documentation, and inventory in compliance with company policies to ensure transaction accuracy.
• Address customer complaints or concerns promptly and escalate unresolved issues to relevant supervisors as needed.
• Participate in store displays, merchandising, and promotional activities to increase product visibility and footfall.
• Comply with safety, security, and company standards while maintaining store cleanliness and organizing showcases.