Company Overview

Reliance Retail is India's largest and most profitable retailer, recognized for its robust omni-channel presence and commitment to delivering superior value, quality products, and an exceptional shopping experience. Serving over 193 million customers nationwide, Reliance Retail operates across major consumption segments with a widespread network of 15,000+ stores in 7,000+ cities.

Job Overview

We are seeking an Executive-level Hypermarket Store Manager for our locations across Thrissur, Palakkad district, Thiruvananthapuram, Tiruvalla, Ernakulam, and Malappuram. This full-time role requires overseeing daily store operations, ensuring optimal performance, and delivering best-in-class customer experiences in alignment with Reliance Retail’s standards.

Qualifications and Skills

• Demonstrable expertise in store management within large format retail settings; strong ability to drive operational excellence (Mandatory skill).
• Proven experience in retail operations, including opening, closing, and compliance processes to maintain seamless functioning.
• Comprehensive knowledge of inventory management, ensuring accurate stocks, timely replenishment, and reduction of stock-outs.
• Proficiency in P&L management with a consistent record of meeting sales targets and optimizing store profitability through strategic planning.
• Exceptional team leadership abilities with a history of recruiting, mentoring, and developing competent, high-performing teams.
• Keen attention to shrinkage control, establishing preventive measures and responding swiftly to minimize losses and discrepancies.
• Strong analytical and decision-making skills to evaluate store performance metrics and implement business improvements.
• Excellent communication and interpersonal skills to cultivate a collaborative environment with staff, customers, and stakeholders.

Roles and Responsibilities

• Lead all aspects of hypermarket operations to deliver an unparalleled in-store customer experience consistent with company standards.
• Oversee inventory, stock replenishment, and shrinkage control, ensuring optimal product availability and supply chain efficiency.
• Manage and analyze store P&L statements to achieve assigned business targets and implement cost-effective strategies.
• Recruit, train, supervise, and motivate staff while fostering a positive, performance-driven work culture.
• Develop and execute business plans, sales promotions, and merchandising initiatives to drive store footfalls and sales growth.
• Ensure compliance with company policies, statutory requirements, and operational systems and processes at all times.
• Address and resolve customer escalations, maintain high standards of customer service, and leverage feedback for continuous improvement.
• Collaborate with regional and central teams to align store objectives with broader business goals and participate in strategic projects.