Strategy and Planning

* To drive the business by tagging the potential customers

* To increase store sales and forecast the upcoming store opportunity

* To drive the profitability of the store

* To maintain the Store Service Level Agreement(SLA) 

Project Management, Financial Planning & Budgeting

* To achieve the store target and focus on gross margin of categories

* To control the shrinkage and perform periodic audit

* To maintain the break even business and also focus in bottom line of store

* To control the Operational Expenditure of store

* To optimize age of inventory and ensure stock turns

* To maintain a competition mapping matrix and communicate timely feedback w.r.t product, price and promotions.

* To implement marketing plans for the store and drive sales promotion and events for the store

People Management

* To control Attrition

* To recognize and develop talent

* To optimize manpower resource for category

* To aid in functional and behavioral training

* To mentor sales assistance through training and career planning

* To update category and store associates on latest development in new product/brands and presentation/selling technique

* To ensure timely review and feedback takes place for all store employees

Policies, Processes & Procedures

* Monitor sales figure/ inventory planning

* Adhere to Mockshop guidelines

* 100% Standard Operating Procedure (SOP) Implementation and Adherence by team

* Ensure Negative Inventory Control

* Statutory Compliance To ensure adherance of Store SOP. 

* Conduct Store SOP training frequently.

* Maintain Store Ranking

Customer * To ensure that the stores follow the Visual Merchandising (VM) guidelines

* To ensure that sales team meets customer’s need

* To understand customer needs and fulfil required gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner

* To maintain the customer index and connect with customer timely and promote the store activities and promote the sales

* To ensure Conversion, Available To Ship (ATS) and NOB as per target.

* To ensure NPS achievement should be more than 85% objectives.