Job Title: Department Manager

Location: BKC, Mumbai

Department: Store Operations – Swadesh

Reporting To: Store Manager

Qualification: Graduate

About Swadesh:

Swadesh is a treasury of India’s finest handicrafts and handlooms, directly sourced from artisans across the country. A unique initiative by Reliance Retail, Swadesh not only celebrates traditional craftsmanship but also serves as a skill enhancement center for artisans. With a strong emphasis on training, development and sustainability, Swadesh aims to connect customers with authentic craft heritage while empowering artisan communities.

Role Summary:

The Department Manager at Swadesh will be responsible for ensuring smooth category-level operations, driving sales, managing inventory, leading the team and delivering a superior customer experience. The role is pivotal in achieving operational excellence and contributing to the overall success of the store while upholding the ethos of Swadesh.

Key Responsibilities:

• Achieve category sales targets by effectively managing stock, promotions, and customer engagement.
• Ensure smooth store operations by implementing SOPs, managing floor discipline, and resolving operational issues proactively.
• Manage inventory effectively, ensuring availability, timely replenishment, and shrinkage control.
• Lead, train, and motivate store staff, ensuring adherence to performance standards and fostering a culture of collaboration.
• Maintain visual merchandising standards to reflect the brand's craft-centric identity.
• Ensure 100% compliance to SOPs, hygiene, safety protocols, and audit requirements.
• Address customer concerns efficiently to enhance the customer experience and build loyalty.
• Collaborate with the artisans and backend team to share customer feedback and suggest product improvements.

Key Skills & Competencies:

• Strong communication and presentation skills
• High customer centricity with a passion for crafts and heritage
• Solid store operations acumen
• Ownership mindset with problem-solving ability
• Proven teamwork and people management skills
• Ability to thrive in a dynamic and artisan-focused environment