Company Overview

Reliance Retail is India's largest and most rapidly growing retailer with a diversified omni-channel presence. Leveraging integrated store concepts, advanced digital platforms, and a strong supply chain, Reliance Retail provides unmatched value and an exceptional shopping experience to millions of consumers across the country.

Job Overview

We are seeking a dynamic and experienced Department Manager to join Reliance Retail in Kerala. As a mid-level manager, you will be responsible for driving operational excellence and leading a team across key Kerala locations: Cochin, Thiruvananthapuram, Palghat, Thrissur, Kottayam, and Kozhikode. This is a full-time position requiring 4 to 6 years of relevant work experience in retail operations.

Qualifications and Skills

• Extensive retail operations experience is a must, with a proven track record of achieving department or store targets. (Mandatory skill)
• Demonstrated ability in team leadership, providing clear direction, motivation, and development for a diverse retail team.
• Proficiency in sales forecasting, with the ability to analyze trends and adapt strategies to maximize departmental performance.
• Solid experience in vendor management including negotiation, selection, and ensuring supplier compliance and product quality.
• Strong background in loss prevention, implementing controls and processes to minimize shrinkage and protect company assets.
• Expertise in customer relationship management, ensuring consistent and high-quality customer service that drives loyalty.
• Keen analytical and problem-solving skills, able to assess department needs, troubleshoot issues, and implement improvements.
• Excellent communication and interpersonal skills to effectively interact with staff, management, and customers in a fast-paced environment.

Roles and Responsibilities

• Supervise daily department operations to ensure exceptional product displays, inventory availability, and compliance with company standards.
• Lead, motivate, and develop a high-performing department team, conducting regular training and performance assessments.
• Monitor sales performance, develop sales strategies, and implement initiatives to achieve and exceed departmental targets.
• Engage in active vendor management, from sourcing quality products to negotiating contracts and maintaining strong supplier partnerships.
• Implement and monitor loss prevention policies, conducting regular audits and trainings to ensure minimal shrinkage.
• Foster strong relationships with customers, promptly resolving inquiries, feedback, and complaints to maximize satisfaction.
• Collaborate with store management to coordinate promotional activities, optimize store layout, and ensure effective merchandising.
• Oversee inventory control, including ordering, stock rotation, and cycle counts to maintain accurate records and reduce wastage.