Company Overview

Reliance Retail is India's largest and most profitable retailer, renowned for its diversified omni-channel presence and exceptional value proposition. With a loyal customer base exceeding 193 million across the country, Reliance Retail offers superior quality products and an unmatched shopping experience across Consumer Electronics, Fashion & Lifestyle, Grocery, and more. With over 15,000 stores and a notable digital presence, it is a leader in the retail industry.

Job Overview

The Department Manager for Footprint, a premium brand of Reliance, is a senior-level position responsible for overseeing store operations in key locations including Yamuna Nagar and Chandigarh. This full-time role requires a maximum of 4-5 years of work experience. The Department Manager is crucial in driving retail sales, ensuring excellent customer experiences, and managing store teams.

Qualifications and Skills

• Demonstrated expertise in retail operations with the ability to manage daily store activities effectively (Mandatory skill).
• Proven skills in inventory management to ensure optimal stock levels and minimize shortages (Mandatory skill).
• Strong visual merchandising capabilities to enhance store displays and attract customers (Mandatory skill).
• Effective team management experience, fostering a proactive and high-performance environment.
• In-depth understanding of retail sales strategies and the ability to achieve sales targets consistently.
• Comprehensive store management abilities, with a focus on enhancing business performance.
• Proven track record in boosting customer experience and satisfaction through superior service delivery.
• Experience in KPI tracking to measure and improve store performance metrics diligently.

Roles and Responsibilities

• Oversee daily operations, ensuring the store runs smoothly and efficiently.
• Implement strategic sales plans to meet or exceed store revenue objectives.
• Lead, coach, and develop store team members to enhance skill sets and productivity.
• Maintain optimal inventory levels, ensuring product availability and reducing stockouts.
• Ensure compliance with company policies and procedures, fostering a disciplined environment.
• Analyze sales reports to identify trends and develop action plans for improvement.
• Enhance visual merchandising in-store to drive customer engagement and sales.
• Deliver excellent customer service, resolving issues swiftly and professionally to maintain high customer satisfaction.