Job Description

Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector.

Job Overview

We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at Reliance Retail. This is a full-time role based in Amravati (Maharashtra).

As a Department Manager, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving departmental performance in line with company objectives. The ideal candidate should be passionate about retail, have strong leadership skills, and be committed to achieving business targets

JOB DESCRIPTION

Job Role: Store Operations

Job Position: Department Manager

Value Stream: Retail Operations

Function: Store Operations

Location: Amravati - Maharashtra

KEY RESPONSIBILITIES AND KPIs OF THE ROLE

Responsibilities (To be adapted as per the level)

• Achieve revenue, gross margin
• Control inventory level and shrinkage
• Adhere to Mockshop guidelines
• 100% SOP Implementation
• Statutory Compliance

KPIs

• Achieve AOP
• SOP Implementation and Adherence in department.
• People Management
• Inventory control
• Competition update

Financial Planning & Budgeting

• Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF)
• Increase margins and minimize expenses
• Control shrinkage
• Achieve higher average transaction value per customer

People Management

• Control Attrition
• Product knowledge, brand differentiation
• Optimize manpower resource for category
• Functional and behavioral training
• Update category and store associates on latest development in new product/brands and presentation/selling technique

Policies, Processes & Procedures

• SOP Implementation and Adherence in department
• Achieve targeted ATS(Available to Ship) and Conversion
• Mystery Shopping Findings and Improvement
• Gather consumer data for feedback
• Adhere to Mockshop guidelines

OPERATING NETWORK

Key Interactions:

• Internal
• Subordinates
• Within the Function
• Outside the Function
• Customer Sales Associate(CSA)
• House Keeping Team
• Support Function
• Security & Loss Prevention Team
• External
• External Interface (Outside RIL)
• Vendors
• External Brand Supervisor

Education Qualifications: Graduation

Experience: Min 3 Yrs Experience in Footwear Sales

Functional / Behavioral competencies required to execute the role

• FUNCTIONAL COMPETENCIES
• Ability to work under pressure
• Number proficiency
• Customer Centricity
• Microsoft Excel Knowledge
• BEHAVIORAL COMPETENCIES
• Good communication skills
• Analytical & Presentation Skills

Possible Next Role Movement: Store Manager In Training