Company Overview

Reliance Retail is India's largest and most profitable retailer, revolutionizing the retail landscape through omni-channel presence and innovative store concepts. With a strong focus on value, quality, and exceptional customer experience, Reliance Retail serves over 193 million loyal customers nationwide across multiple retail segments.

Job Overview

The Department Manager – Apparel is a junior-level, full-time position based in Chennai and Vellore. This role focuses on overseeing all apparel department operations, ensuring a seamless shopping experience, maintaining visual merchandising standards, and achieving sales targets in line with Reliance Retail's high standards.

Qualifications and Skills

• Proficiency in visual merchandising techniques with a keen attention to store aesthetics and layout (Mandatory skill).
• Strong ability to manage inventory effectively, maintaining optimal stock levels to maximize sales and minimize shrinkage.
• Excellent customer service skills, adept at addressing shopper needs and enhancing overall satisfaction within the apparel section.
• Comprehensive knowledge of retail operations, including daily sales processes, promotional activities, and store standards.
• Efficient at stock replenishment, proactively monitoring stock-outs, and ensuring timely product availability for customers.
• Experience in planogram execution to assure product displays meet brand and company guidelines while maximizing space utilization.
• Demonstrated leadership skills in managing and motivating a team towards common goals, enhancing staff performance and morale.
• Knowledge of loss prevention procedures to reduce theft and damages while protecting company assets and promoting a secure environment.

Roles and Responsibilities

• Execute and maintain high visual merchandising standards, creating appealing apparel displays to attract and engage customers.
• Ensure accurate and consistent stock levels by monitoring inventory, executing timely replenishments, and minimizing stock discrepancies.
• Lead, train, and motivate the department staff to meet customer service expectations and achieve sales targets efficiently.
• Implement planograms and brand guidelines within the apparel area to optimize product visibility and sales performance.
• Handle day-to-day retail operations, including overseeing billing, cash handling, and store audit processes in alignment with policies.
• Deliver a superior shopping experience by promptly resolving customer queries and complaints within the apparel section.
• Monitor compliance with safety, hygiene, and loss prevention standards to safeguard both assets and customers.
• Collaborate with store management to identify sales opportunities, analyze business performance, and execute promotional strategies.