Company Overview

Reliance Retail is India's leading and fastest-growing retailer, offering omni-channel experiences across fashion, lifestyle, grocery, electronics, and more. With a network of over 15,000 stores, Reliance Retail delivers exceptional value, superior quality, and excellent service to over 193 million loyal customers nationwide.

Job Overview

The Department Manager – Apparel (Junior Level) will oversee the apparel section's operations within Reliance Retail stores in Chennai and Hosur. This is a full-time position responsible for managing visual merchandising, inventory, sales performance, and team effectiveness. The role requires continuously enhancing customer experience and driving sales in a fast-paced retail environment.

Qualifications and Skills

• Deep expertise in visual merchandising (Mandatory skill) is essential for creating attractive, on-brand apparel displays to drive customer engagement and sales.
• Strong product knowledge is needed to help inform customers about apparel features, trends, and benefits, boosting cross-selling and upselling opportunities.
• Proficiency in staff training to ensure the team is equipped with current product insights, customer service techniques, and store policies, promoting high performance.
• Experience in sales analysis to review and interpret sales data, identifying opportunities for growth and areas requiring improvement in the apparel department.
• Competency in inventory management to maintain optimum stock levels, minimize shrinkage, and coordinate regular cycle counts and stock audits.
• Proficiency in stock replenishment practices to ensure the apparel section always has the right products available to maximize selling opportunities.
• Strong customer service orientation to address inquiries, resolve issues, and deliver a pleasant in-store experience for all apparel shoppers.
• Ability to multitask efficiently, prioritize departmental operations, and adapt quickly to evolving business needs in a busy retail environment.

Roles and Responsibilities

• Implement creative and effective visual merchandising strategies for the apparel section to maximize customer interest and drive sales.
• Lead, coach, and motivate the departmental team, ensuring high performance and adherence to store standards and company policies.
• Analyze sales and inventory reports, monitor key performance indicators, and take proactive steps to drive topline growth and operational efficiency.
• Maintain optimal inventory levels by coordinating timely stock replenishments, minimizing out-of-stock scenarios, and reducing excess inventory.
• Deliver superior customer service by promptly addressing queries and complaints to enhance the overall customer shopping experience.
• Train team members on new products, sales techniques, and customer engagement, fostering a culture of knowledge sharing and empowerment.
• Ensure adherence to health, safety, and hygiene standards across the department and report any issues to store management as required.
• Support store-level marketing events and promotions, collaborating with management to achieve departmental sales targets.