Role Name:

Department Manager

Reporting Manager:

Store Manager

Role Purpose:

Responsible for presentation, sales, profitability, VM (Visual Merchandising) and customer satisfaction of categories/brands in the respective department.

Key Responsibilities (BSC Perspective)

1. Finance

• Achieve revenue and gross margin targets
• Control inventory levels and shrinkage
• Increase margins and minimize expenses
• Achieve higher average transaction value (ATV) per customer

2. Customer

• Ensure store/department looks as per guidelines
• Ensure sales team meets customer needs
• Assist customers with product location and purchase decisions
• Answer customer queries effectively

3. Internal Business Process

• Ensure effective stock management and VM implementation
• Monitor sales figures and inventory planning
• Gather consumer data for feedback
• Adhere to Mockshop guidelines
• Ensure SOP implementation and adherence within the department

4. People / Learning & Growth

• Ensure sales staff are trained and updated regularly
• Enhance product knowledge and brand differentiation
• Recognize and develop talent
• Optimize manpower resources for the category
• Conduct functional and behavioral training
• Mentor sales associates through training and career planning
• Update team on new products, brands, presentation and selling techniques

Competencies

Functional Competencies

• Ability to work under pressure
• Attention to detail
• Customer centricity

Generic Competencies

• Communication skills
• Commitment to excellence

Academics and Experience

• Qualification: Graduate / Diploma in Retail
• Work Experience: Minimum 2+ years’ experience in Retail Store