The Department Manager is responsible for overseeing all operations within their assigned department, driving sales performance, managing staff, and ensuring exceptional customer experiences while maintaining brand standards and operational excellence.

Key Responsibilities

Sales and Business Performance

• Achieve and exceed monthly, quarterly, and annual sales targets for the department
• Analyze sales reports and KPIs to identify trends and opportunities for growth
• Implement strategies to maximize revenue, including upselling and cross-selling initiatives
• Monitor competitor activity and market trends to maintain competitive positioning
• Manage markdowns and promotional activities to optimize profitability

Team Management and Development

• Recruit, train, and onboard new team members
• Create staff schedules ensuring adequate floor coverage during peak times
• Conduct regular performance reviews and provide constructive feedback
• Set individual and team sales goals and monitor progress
• Foster a positive, motivated team environment that encourages professional growth
• Address employee relations issues and disciplinary matters as needed

Visual Merchandising and Store Standards

• Execute visual merchandising guidelines according to company standards and seasonal directives
• Ensure the department is well-presented, organized, and customer-ready at all times
• Coordinate product placement to maximize visibility of new arrivals and key items
• Maintain cleanliness and organization of the sales floor, fitting rooms, and stockroom

Inventory and Stock Management

• Oversee inventory levels and coordinate with buying teams on replenishment needs
• Conduct regular stock counts and reconcile discrepancies
• Minimize shrinkage through effective security measures and stock control
• Manage stock transfers, returns, and damaged goods processing
• Ensure accurate ticketing and pricing of merchandise

Customer Service Excellence

• Lead by example in delivering outstanding customer service
• Handle complex customer complaints and resolve issues professionally
• Build lasting customer relationships to encourage repeat business and loyalty
• Ensure all team members are trained in product knowledge and customer engagement

Operations and Administration

• Ensure compliance with company policies, procedures, and health and safety regulations
• Manage department budget and control operational costs
• Process transactions and handle cash management procedures
• Maintain accurate records and complete administrative tasks in a timely manner
• Collaborate with other department managers and store leadership

Required Qualifications

Experience

• 3-5 years of retail experience, with at least 2 years in a supervisory or management role
• Fashion retail experience strongly preferred
• Proven track record of achieving sales targets