Company Overview

Reliance Retail is India's largest and most profitable retailer, renowned for its omni-channel presence, diverse product portfolio, and commitment to delivering outstanding value, superior quality, and an unmatched customer experience across 15,000+ stores nationwide.

Job Overview

The Department Manager position at Reliance Retail is a full-time, mid-level opportunity based in Dispur, Itanagar, Agartala, Jorhat, Sibsagar, or Guwahati. The ideal candidate will have between 1 and 3 years of relevant work experience and play an instrumental role in driving performance and operational excellence within their assigned department.

Qualifications and Skills

• Previous experience of 1 to 3 years in retail or grocery management is required, supporting department operations efficiently.
• Proven knowledge and expertise in the grocery sector (Mandatory skill), contributing to inventory and merchandising success.
• Background in retail operations (Mandatory skill), ensuring seamless in-store processes and superior customer experience delivery.
• Strong ability to manage inventory levels, organize stock, and forecast product needs to minimize out-of-stock and reduce excess inventory.
• Demonstrated leadership skills, able to motivate team members to achieve departmental and store sales targets consistently.
• Excellent customer service skills, with the capability to address concerns, resolve issues, and enhance the shopping experience.
• Expertise in shrinkage control techniques to minimize losses and maintain profitability within the department.
• Solid communication and interpersonal skills with a focus on collaboration, coaching, and operational coordination among team members.

Roles and Responsibilities

• Supervise and manage all daily activities of the department to ensure efficient store operations and achievement of sales targets.
• Monitor inventory levels, facilitate stock replenishment, and oversee product displays to maximize customer engagement and sales.
• Lead and motivate team members through effective training, delegation, and continuous performance assessment.
• Implement effective shrinkage control strategies, conducting regular audits to identify and minimize stock losses.
• Deliver outstanding customer service by addressing inquiries efficiently and resolving complaints promptly.
• Coordinate with supply chain and other departments to ensure seamless product availability and process execution.
• Enforce adherence to company policies, operational standards, and compliance requirements within the department.
• Analyze sales data, market trends, and customer feedback to recommend and execute strategies for improvement.