Company Overview

Reliance Retail, India’s largest and most profitable retailer, operates an extensive omni-channel presence with over 15,000 stores across more than 7,000 cities. With a focus on superior quality, innovation, and customer satisfaction, Reliance Retail delivers a seamless shopping experience across a diverse product range.

Job Overview

We are seeking an experienced and dynamic Department Manager to join Reliance Retail’s team in Bagalkot, Bidar, or Kalaburgi. This is a full-time, mid-level role for professionals with up to 6 years of relevant work experience. As Department Manager, you will be responsible for driving retail operations, ensuring optimal store performance, and leading a customer-focused team.

Qualifications and Skills

• Retail Operations (Mandatory skill): Proven expertise in managing daily retail activities, optimizing sales performance, and coordinating with multiple teams for efficient operations.
• Store operation: Extensive experience in handling store-level initiatives, ensuring adherence to processes, and achieving service excellence benchmarks.
• Shrinkage control: Demonstrated ability to implement measures to minimize losses, review inventory discrepancies, and enforce company policies.
• Strategic Planning: Adept at preparing and executing short-term and long-term plans that contribute to profitability and growth in a highly competitive retail environment.
• Team Leadership: Capable of motivating, coaching, and supervising staff members, fostering a collaborative and high-performance work culture.
• Budget Management: Skilled in managing departmental budgets, optimizing resource allocation, and ensuring cost efficiencies across operations.
• Inventory Management: Proficient in overseeing inventory processes, maintaining accurate stock levels, and troubleshooting supply chain challenges.
• Strong communication and interpersonal skills to effectively interact with internal teams, customers, and external stakeholders, ensuring alignment with organizational goals.

Roles and Responsibilities

• Supervise overall operations of the assigned department, ensuring high standards of customer service and operational efficiency at all times.
• Lead, train, and motivate team members to achieve departmental targets, maintain discipline, and drive a productive work environment.
• Monitor inventory levels, oversee replenishment activities, address shrinkage issues, and implement loss prevention measures.
• Develop action plans for store growth, create relevant business reports, and analyze sales trends for improved results.
• Execute strategic merchandising initiatives and visual displays to maximize footfall and enhance customer engagement.
• Manage departmental budgets, track expenditures, and identify cost-saving opportunities while maintaining quality standards.
• Ensure compliance with company policies, health and safety regulations, and process guidelines across all operations.
• Build and maintain strong relationships with customers, effectively resolve complaints, and deliver an unmatched shopping experience.