Company OverviewReliance Retail is India's largest and most profitable retailer, known for its diversified omni-channel presence, superior quality products, and unmatched shopping experience. Founded in 2006, we serve over 193 million customers across major consumption baskets with a strong nationwide store network and digital commerce platforms, backed by cutting-edge technology and a skilled workforce.

Job OverviewWe are seeking a dynamic Department Manager for our Cochin location. This is a full-time, mid-level position, requiring 4 to 6 years of work experience. The ideal candidate will oversee department operations, enhancing customer satisfaction, managing inventory, and leading a team to achieve sales targets.

• Qualifications and SkillsInventory management is a must-have to ensure the constant availability of the right products and prevent unavailability scenarios. (Mandatory skill)
• Proficiency in customer relationship management is mandatory to build lasting relationships and drive customer loyalty. (Mandatory skill)
• Team management skills are mandatory, ensuring leadership, motivation, and effective communication within the team for peak performance. (Mandatory skill)
• Customer service expertise is required to ensure excellent customer interaction and problem-resolution skills, enhancing customer satisfaction.
• Sales skills are required to drive the achievement of sales targets, utilizing strategic approaches to maximize revenue opportunities.
• Proven ability to analyze sales data and reports, making informed decisions to optimize department performance and profitability.
• Excellent organizational skills to effectively manage departmental operations, ensuring efficient process flows and timely execution of tasks.
• Strong communication skills, both verbal and written, to facilitate effective interaction with team members, customers, and stakeholders.

• Roles and ResponsibilitiesManage department operations, ensuring alignment with business goals and continuously enhancing customer experience.
• Lead and motivate the department team, fostering a positive working environment and ensuring team members meet performance expectations.
• Oversee inventory management, optimizing stock levels to meet customer demands while minimizing waste and obsolescence.
• Implement customer relationship management strategies to enhance customer satisfaction and build long-term loyalty.
• Drive sales initiatives, analyzing market trends and customer needs to boost department sales and profitability.
• Monitor and analyze key performance indicators, implementing action plans to achieve departmental targets and objectives.
• Ensure compliance with company policies and regulatory requirements, maintaining high standards of operational excellence.
• Collaborate with cross-functional teams, ensuring seamless integration of departmental goals with overall business strategies.