Company Overview

Reliance Retail is India's largest and most rapidly expanding retailer, renowned for its omni-channel presence, superior product quality, and exceptional customer experience. Supported by advanced technology and a vast network of stores nationwide, Reliance Retail delivers unmatched value to millions of loyal consumers across multiple categories.

Job Overview

The Darkstore Manager, Kerala, is a senior-level, full-time position responsible for overseeing the efficient management of darkstore operations across key locations: Cochin, Thrissur, Tiruvalla, Palghat, Alappuzha, and Thiruvananthapuram. The role demands an expert in warehousing, inventory, and fulfillment, with up to 10 years of relevant experience, ensuring streamlined supply chain processes in a high-growth retail environment.

Qualifications and Skills

• Must possess outstanding inventory management abilities, capable of maintaining optimal stock levels and accuracy at all times (Mandatory skill).
• Strong expertise in supply chain management, including experience in coordinating with multiple touchpoints to support smooth workflows (Mandatory skill).
• Demonstrated success in order fulfillment, ensuring all customer orders are processed and dispatched on time without errors (Mandatory skill).
• Thorough understanding of warehouse operations, from goods receipt to dispatch, with proven implementation of operational best practices.
• Adept in KPI tracking, able to analyze performance metrics, identify gaps, and drive improvements to achieve business targets.
• Well-versed in logistics coordination, developing seamless inbound and outbound processes by collaborating with internal and external partners.
• Experience managing large teams, providing leadership, direction, and motivation to achieve operational excellence.
• Excellent problem-solving and decision-making abilities, with a history of resolving operational bottlenecks and improving efficiency.

Roles and Responsibilities

• Lead and oversee end-to-end operations of the assigned darkstores in Kerala, ensuring daily goals are achieved effectively.
• Manage inventory control processes, including cycle counts, audits, stock rotation, and discrepancy resolution for highest accuracy.
• Supervise warehouse activities, guaranteeing receipt, storage, and dispatch of goods are executed according to established protocols.
• Coordinate order fulfillment processes, optimizing pick, pack, and shipping operations to maintain stringent service levels.
• Track and report on key performance indicators, identifying areas for operational improvement and implementing corrective actions.
• Develop and maintain robust relationships with logistics partners to ensure seamless and timely deliveries across all serviced locations.
• Coach, mentor, and lead store staff to foster a culture of accountability, teamwork, and continuous growth.
• Ensure compliance with health, safety, and quality standards across all operational procedures within the darkstores.
• Drive process improvements by leveraging technology, data analytics, and industry best practices to maximize productivity and efficiency.