Job Description

·        Ensure smooth day-to-day dark store operations, adhering to defined SOPs and service standards.

·        Manage inbound and outbound activities including receiving, put-away, picking, packing, and dispatch.

·        Perform accurate order picking with speed and zero-error mindset to meet 10–20 minute delivery SLAs.

·        Monitor real-time order flow and coordinate with delivery partners/riders for timely handover.

·        Maintain optimal inventory levels through regular cycle counts, stock rotation, and shrinkage control.

·        Ensure FEFO/ FIFO practices for perishable and non-perishable items.

·        Conduct shelf replenishment and maintain product visibility and hygiene within the store.

·        Handle customer return orders (RTVs) and defective/damaged goods as per the process.

·        Support with GRN, stock reconciliation, and documentation during audits.

·        Flag low-stock, near-expiry, and slow-moving items proactively.

·        Maintain cleanliness, safety, and compliance within the dark store at all times.

·        Collaborate with store supervisors and delivery partners to resolve operational bottlenecks.

Adhere to compliance, safety protocols, and loss-prevention practices.

Skill & Competencies

·        Strong understanding of dark store or warehouse operations.

·        Ability to work in fast-paced, time-sensitive environments.

·        Basic knowledge of inventory management systems and handheld devices.

·        Attention to detail with a focus on accuracy and speed.

·        Good communication and teamwork skills.

·        Willingness to work in Night shifts,