Customer Service Associates
Customer Service Associates
178
Applications
Guwahati
Gurgaon
Mohali
Full-Time
Fresher: Less than 4 years
₹ 1.5L - ₹ 2L (Per Year)
Posted on Feb 11 2026
About the Job
Skills
• Strong communication and interpersonal skills
• Customer-focused attitude
• Basic computer and POS knowledge
• Sales orientation and negotiation skills
• Problem-solving ability
• Teamwork and adaptability
Job Title: Customer Service Associate (CSA)
Department: Retail Operations
Reports To: Store Manager / Assistant Store Manager
Job Purpose
To deliver excellent customer service by assisting customers, driving sales through effective product recommendations, and ensuring smooth store operations.
Key Responsibilities
- Greet customers warmly and understand their needs.
- Provide accurate information about products, features, pricing, and promotions.
- Drive sales through upselling and cross-selling.
- Operate POS systems for billing, returns, and exchanges.
- Ensure proper display of merchandise and maintain store cleanliness.
- Handle customer queries and complaints professionally.
- Follow company policies, SOPs, and safety guidelines.
- Support inventory management and stock replenishment.
Key Skills & Competencies
- Strong communication and interpersonal skills
- Customer-focused attitude
- Basic computer and POS knowledge
- Sales orientation and negotiation skills
- Problem-solving ability
- Teamwork and adaptability
Qualifications & Experience
- Minimum 10th / 12th pass (graduate preferred)
- 0–4 years of experience in retail or customer-facing roles
Performance Indicators (KPIs)
- Customer satisfaction score
- Sales conversion rate / Average Bill Value (ABV)
- Billing accuracy
- Attendance and punctuality
About the company
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the yea ...Show More
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the years, developed and perfected our capabilities across people, processes and technology to meet our end objectives of creating a win-win proposition for our stakeholders across the value chain viz. Customers, Manufacturers/Farmers, Merchants, Brand Partners as well as of enhancing financial income and job security for tens of millions of Indians.
Today, Reliance Retail serves a loyal customer base of more than 193 million across the country, catering to daily and occasional needs across the major consumption baskets of Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma and Connectivity. We operate the largest store network in the country with 15,000+ stores, spread over 42 million square feet of retail space and present across 7,000+ cities. Our omni-enabled store networks and extensive portfolio of digital commerce platforms bolstered by a strong supply chain and technology infrastructure, and supported by a well-trained workforce enable us to provide customer service par excellence.
We continue to build our capabilities through organic growth, acquisitions, partnerships and strategic investments to strengthen our competencies and bolster our product offerings. Our strong own brand portfolio is complemented by an equally strong brand partner portfolio, as Reliance Retail continues to be the partner of choice for leading national and international brands. ...Show Less
Industry
Retail
Company Size
10001+ Employees
Headquarter
Mumbai, Maharashtra
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