Company Overview

Reliance Retail is India's largest retailer, delivering outstanding value, quality products, and an unmatched shopping experience through a vast omni-channel presence. With over 15,000 stores in 7,000+ cities, we are committed to innovation, customer-centricity, and empowering millions across the country.

Job Overview

We are seeking a motivated Junior Customer Service Associate to join our team in Hyderabad. This is a full-time position ideal for candidates with 1 to 3 years of relevant experience. The role offers an excellent opportunity to be part of India's leading retail network, focusing on delivering exceptional customer support and a seamless shopping experience.

Qualifications and Skills

• Customer Support (Mandatory skill) with proven ability to respond promptly and professionally to customer inquiries, ensuring satisfaction and loyalty.
• Proficient in customer handling, able to manage varied interactions and resolve concerns efficiently through empathy and problem-solving.
• Sound product knowledge, able to confidently articulate features, benefits, and usage details relevant to each customer query.
• Sales skills to identify customer needs, promote suitable products, and achieve individual as well as store targets effectively.
• Strong discipline & time management skills, ensuring timely task completion and adherence to operational guidelines and schedules.
• Hands-on experience in sales operations, supporting the execution of promotions, inventory management, and maintaining compliance in daily activities.
• Adaptability to dynamic retail environments, demonstrating initiative in learning new processes, technologies, and product updates as necessary.

Roles and Responsibilities

• Serve as the primary contact for customers by addressing product inquiries, order concerns, and general requests in a professional and courteous manner.
• Build and maintain trusting relationships with customers, ensuring repeat business through effective communication and service excellence.
• Understand and communicate key product attributes, actively staying updated on all merchandise and promotional offerings.
• Support sales operations, including order processing, inventory checks, and assistance with visual merchandising standards when needed.
• Follow all standard operating procedures related to customer service, billing, refunds, and escalations to ensure compliance and quality service.
• Resolve customer complaints efficiently, escalating complex issues to supervisors while maintaining a calm and solution-oriented approach.
• Work collaboratively with team members and supervisors to achieve daily, weekly, and monthly store targets.
• Demonstrate punctuality and reliability, supporting store operations through disciplined time management and a proactive work ethic.