Company Overview

Reliance Retail is India's largest and fastest growing retailer, standing at the forefront of omni-channel retail with a nationwide presence. Reinventing the shopping experience by blending quality, value, and technology-backed service, Reliance Retail serves millions across the country through diverse product categories and seamless digital platforms.

Job Overview

The Commercial Manager at Reliance Retail will be responsible for driving commercial excellence, coordinating operations, and supporting business growth in the Itanagar region. This is a full-time, mid-level position suited for professionals with 4 to 6 years of relevant experience in retail or similar industries, offering the opportunity to work within a dynamic environment focused on continuous growth and customer satisfaction.

Qualifications and Skills

• Candidates must demonstrate expertise in billing (Mandatory skill), ensuring error-free, timely, and transparent transaction processing essential for operational success.
• Proficiency in cashier operations handling, ensuring accurate management of registers and cash flows to uphold financial integrity across the store.
• Direct experience in retail operations, managing day-to-day store activities, inventory, merchandising, and compliance to organizational standards.
• Strong customer relationship management skills to foster loyalty, address customer feedback, and maintain superior service standards across all touchpoints.
• Ability to develop and execute sales strategies, optimizing store performance, increasing conversions, and achieving commercial targets.
• Proven record of effective team leadership, including mentoring, motivating, and training staff to deliver high performance in busy retail environments.
• Competence in collaborating with cross-functional teams and reporting insights for commercial planning and forecast accuracy.
• Keen analytical skills for interpreting sales data, monitoring market trends, and implementing improvements based on strategic business insights.

Roles and Responsibilities

• Manage day-to-day commercial and billing operations in the store, ensuring accuracy and consistency with Reliance Retail’s standards.
• Supervise cashier functions and oversee cash management processes, maintaining compliance with all company policies and audit requirements.
• Drive and implement retail operations best practices to support sales, merchandising, stock control, and inventory optimization.
• Develop and maintain strong customer relationships, proactively resolving issues and ensuring an outstanding shopping experience.
• Lead, motivate, and mentor store staff, setting clear expectations, providing training, and fostering a team-oriented culture.
• Contribute to sales planning and execute local strategies to meet store targets and maximize revenue growth in the assigned region.
• Monitor and report on key commercial metrics, identify opportunities for business process improvements, and mitigate potential risks.
• Ensure compliance with organizational protocols, uphold company values, and represent the Reliance Retail brand in external stakeholder interactions.