Branch Service Manager
Branch Service Manager
Bengaluru
Full-Time
Mid-Level: 8 to 15 years
Posted on Dec 25 2025
About the Job
Skills
Customer Service
Compliance Management
Team Leadership
Risk Assessment
Regulatory Reporting
Branch Operations
- Monitor SLA & open calls to deliver high level service to customers.
- Handle customer queries, issues, provide support and resolves customer problems/Issues.
- Be Single Point of Contact or escalations point for any service issue for the branch.
- Validate & Initiate replacement as per approval matrix for the branch.
- Responsible for operational excellence, customer service and administration for the Branch
- Coordination with D & L team for defective Pickup’s.
- SBP expansion/Correction as per sales Network /requirement.
- Identify and implement initiatives for enhanced customer delivery, higher productivity, reduced TATs and cost management
- Provide people leadership to direct reports assist the service Head in expanding the team helping with the reporting work.
- Review & makes strategic decisions on solutions and improvements for branch.
- Proactively seek opportunities for process improvements through ongoing review of processes / methods of data collection and report preparation to create efficiencies and eliminate non-value added work
- Opportunities seeker to increase customer satisfaction and deepen client relationships
- Responsible for Inventory /Resource planning, fulfilling technical requirement and scarce resource utilization across the region
- Reconciliation of defective for CD/SDA/Electricals with distributors /Sales & NDC collection.
- Validate & approve TR for GT distributor /Dealer/Customer case in CRM.
- Follow-up for Pickup from D & L team post RSO creation.
- Coordination with FQS & RESQ to resolve escalated /Fire cases.
- Weekly cadence meeting with sales & RESQ to ensure gaps are filled.
Review & Follow up on PBG Product complaints with FQS / D & L/RESQ team as per requirement.
About the company
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the yea ...Show More
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the years, developed and perfected our capabilities across people, processes and technology to meet our end objectives of creating a win-win proposition for our stakeholders across the value chain viz. Customers, Manufacturers/Farmers, Merchants, Brand Partners as well as of enhancing financial income and job security for tens of millions of Indians.
Today, Reliance Retail serves a loyal customer base of more than 193 million across the country, catering to daily and occasional needs across the major consumption baskets of Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma and Connectivity. We operate the largest store network in the country with 15,000+ stores, spread over 42 million square feet of retail space and present across 7,000+ cities. Our omni-enabled store networks and extensive portfolio of digital commerce platforms bolstered by a strong supply chain and technology infrastructure, and supported by a well-trained workforce enable us to provide customer service par excellence.
We continue to build our capabilities through organic growth, acquisitions, partnerships and strategic investments to strengthen our competencies and bolster our product offerings. Our strong own brand portfolio is complemented by an equally strong brand partner portfolio, as Reliance Retail continues to be the partner of choice for leading national and international brands. ...Show Less
Industry
Retail
Company Size
10001+ Employees
Headquarter
Mumbai, Maharashtra
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