Job Description

Company Overview

Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence. Founded in 2006, the company has revolutionized retail in India by perfecting capabilities across people, processes, and technology. Serving more than 193 million loyal customers through 15,000+ stores in over 7,000 cities, Reliance Retail continues to enhance stakeholder value via superior quality products and unmatched shopping experiences.

This opportunity is with METRO Cash & Carry India (MCCIN). MCCIN, a unit of Reliance Retail Ventures Ltd., is India's leading wholesale company, with food and non-food assortments, and specializes in serving the needs of Traders, Kiranas; Hotels, Restaurants, and Caterers (HoReCa); Services, Companies, Offices (SCO) and as well as independent businesses. METRO India started operations in India in 2003 and was the first company to introduce cash-and-carry business format in India. Currently, METRO India operates large format stores under the brand 'METRO Wholesale' across the country.

Job Overview

We are seeking a capable and experienced Asst. Store Manager – Admin Operations to oversee the administrative and backend operations of our Mumbai (Bhandup) store. The ideal candidate will ensure flawless execution across receiving, checkout, customer order delivery, facility management, and customer touchpoints—delivering both efficiency and exceptional service in a high-volume retail environment.

Key Responsibilities

• Goods Receiving (GRN): Ensure accurate and timely inward processing of merchandise, SOP compliance, and proper documentation to support store availability.
• Customer Order Delivery (FSD): Oversee end-to-end picking, packing, and dispatch processes for customer orders to ensure OTIF (On Time In Full) deliveries and minimize returns.
• Checkout & Billing Operations: Monitor POS systems, billing accuracy, queue times, and cashier performance to ensure smooth and efficient customer transactions.
• Front Office Management: Supervise customer service desks, grievance resolution, exchanges/returns, and ensure a seamless walk-in customer experience.
• Facility & Infrastructure Oversight: Ensure maintenance, housekeeping, utilities, and vendor services are executed with high standards of hygiene, safety, and reliability.
• CRM & Acquisition Support: Work closely with CRM teams to facilitate KYC processes, resolve onboarding queries, and support conversion of walk-in prospects.
• Process Discipline & Audit Readiness: Drive operational compliance, documentation hygiene, and preparedness for internal and external audits.
• Team Management & Development: Lead cross-functional admin teams, drive productivity, SOP adherence, and a culture of service excellence.
• Reporting & Improvement: Generate actionable MIS reports, track KPIs, identify gaps, and implement corrective measures to improve operational efficiency.

Key Skills & Competencies

• Goods Receiving & Logistics Coordination
• Checkout & POS Management
• Customer Service & Front Office Operations
• Facility Management & Vendor Handling
• Team Leadership & Performance Management
• Inventory Control & Shrinkage Management
• Process Compliance & SOP Adherence
• MIS Reporting & Data Analysis