Company Overview

Reliance Retail is India's leading and rapidly growing omni-channel retailer, providing exceptional value and quality across diverse categories such as fashion, electronics, grocery, and more. With an expansive store network, innovative digital platforms, and a dedicated workforce, Reliance Retail delivers a superior and unmatched shopping experience nationwide.

Job Overview

The Assistant Store Manager – Ed A Mamma, at Reliance Retail, plays a vital mid-level leadership role, driving operational excellence and customer satisfaction in our retail stores. This is a full-time position available in Chennai, Raipur, Delhi, Hyderabad, Varanasi, Lucknow, and Mumbai, suitable for professionals with 4 to 6 years of relevant work experience in the retail sector.

Qualifications and Skills

• Previous experience of 4 to 6 years in retail operations, including managing day-to-day store functions and team supervision.
• Strong store operations expertise (Mandatory skill), ensuring seamless execution of processes and adherence to company standards.
• Proficiency in retail operations, encompassing inventory control, cash management, and compliance with organizational guidelines.
• Knowledge of visual merchandising techniques to create effective product displays that drive sales and enhance the customer experience.
• Ability to analyze sales data for identifying trends, setting targets, and implementing strategies to achieve business objectives.
• Experience in P&L management, optimizing expenses, and meeting profitability targets.
• Demonstrated skills in staff training and development, fostering high performance, and encouraging a customer-centric environment.
• Strong commitment to customer service, adept at resolving queries, and ensuring overall customer satisfaction within the store.
• Comprehensive understanding of store management practices, team leadership, operational efficiency, and compliance regulations.

Roles and Responsibilities

• Oversee daily store operations to maintain excellent standards in customer service, cleanliness, and compliance at all times.
• Support overall sales growth through effective merchandising, promotional execution, and proactive sales floor engagement.
• Analyze sales performance reports, monitor key metrics, and implement timely initiatives to meet revenue targets.
• Train, supervise, and motivate store staff to deliver exceptional performance and support their professional development.
• Manage inventory, monitor stock levels, and coordinate with supply chain teams for replenishment and stock accuracy.
• Lead visual merchandising efforts, ensuring appealing and organized product presentations aligned with brand standards.
• Enhance the customer experience by addressing grievances, responding to feedback, and ensuring prompt assistance at all touchpoints.
• Contribute to maintaining store profitability by managing operational costs, controlling wastage, and adhering to P&L goals.
• Ensure compliance with all company policies, safety standards, and regulatory requirements relevant to store operations.