Company Overview

Reliance Brands Limited is a leader in luxury and premium retail in India, representing renowned global brands across fashion, lifestyle, and retail. Known for its expertise in brand building, retail operations, and delivering distinguished customer experiences, Reliance Brands Limited has redefined the country’s premium shopping landscape. Learn more at www.reliancebrandsltd.com.

Job Overview

We are seeking a passionate Assistant Store Manager for Ed A Mamma at Reliance Retail. This full-time, mid-level position is based in Chennai, New Delhi, or Raipur and is suited for candidates with at least 4 years of relevant work experience. The role focuses on store management, sales, and retail operations to ensure exceptional customer service and store performance.

Qualifications and Skills

• Proven expertise in store management gained through at least four years of hands-on experience in a retail environment (Mandatory skill).
• Demonstrated ability to execute retail operations with consistent attention to process, detail, and overall efficiency.
• Strong command over inventory management practices, ensuring accurate stock levels and timely replenishments.
• In-depth understanding of showroom sales including customer interaction, merchandising, and up-selling strategies.
• Exposure to luxury sales, with the ability to maintain high standards and understand the nuances of premium offerings.
• Strong interpersonal and communication skills for handling team dynamics and delivering superior customer experiences.
• Proficient in analyzing key performance metrics and implementing data-driven improvements in store operations.
• Ability to foster a customer-centric culture among team members, ensuring satisfaction and loyalty in a competitive market.
• Required skillset: retail operations, inventory management, store operations, luxury sales, showroom sales applied in fast-paced environments.
• Track record of adapting to new technologies and digital retail tools that optimize store performance and shopper engagement.

Roles and Responsibilities

• Oversee the daily operations, ensuring all store functions are executed seamlessly and efficiently.
• Lead, motivate, and supervise store staff, providing training and guidance to achieve both sales and service objectives.
• Monitor and manage inventory levels, coordinate with warehouse and suppliers for timely product replenishment.
• Drive superior customer service by resolving queries, handling complaints, and maintaining premium in-store experiences.
• Oversee retail floor activities, ensure product presentation aligns with brand standards, and monitor showroom sales performance.
• Implement and uphold operational standards including compliance with policies, visual merchandising, and safety protocols.
• Deliver on sales targets by executing promotional activities, tracking conversions, and analyzing sales data to identify improvement areas.
• Maintain accurate records related to sales, inventory, and transactions in accordance with company systems and audit requirements.
• Assist in planning and executing store events or launches in collaboration with the marketing and brand teams for Ed A Mamma.