Application Support - L1 Non SAP
Application Support - L1 Non SAP
2508
Applications
Navi Mumbai
Contract
Fresher: Less than 1 year
Posted on Aug 01 2025
About the Job
Skills
Communication
Customer Support
Ticketing Systems
ITIL Incident Management Exposure
Service Desk Management
Windows OS
Issue Diagnosis
Roles and Responsibilities
- Serve as the first point of contact for Store / Warehouse team seeking technical assistance over the phone or email.
- Diagnose and troubleshoot technical issues, providing efficient solutions and guidance.
- Log all service requests promptly and accurately in the ticketing system for proper documentation and follow-up.
- Monitor incident queues, prioritize tasks, and ensure tickets are addressed within defined SLAs.
- Collaborate with other IT teams to escalate and resolve complex incidents effectively.
- Maintain knowledge of application systems to provide accurate advice and support to end-users.
- Engage in continuous learning to stay updated with the latest technology and support tools.
- Create and maintain documentation related to application support processes and client interactions.
About the company
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the yea ...Show More
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the years, developed and perfected our capabilities across people, processes and technology to meet our end objectives of creating a win-win proposition for our stakeholders across the value chain viz. Customers, Manufacturers/Farmers, Merchants, Brand Partners as well as of enhancing financial income and job security for tens of millions of Indians.
Today, Reliance Retail serves a loyal customer base of more than 193 million across the country, catering to daily and occasional needs across the major consumption baskets of Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma and Connectivity. We operate the largest store network in the country with 15,000+ stores, spread over 42 million square feet of retail space and present across 7,000+ cities. Our omni-enabled store networks and extensive portfolio of digital commerce platforms bolstered by a strong supply chain and technology infrastructure, and supported by a well-trained workforce enable us to provide customer service par excellence.
We continue to build our capabilities through organic growth, acquisitions, partnerships and strategic investments to strengthen our competencies and bolster our product offerings. Our strong own brand portfolio is complemented by an equally strong brand partner portfolio, as Reliance Retail continues to be the partner of choice for leading national and international brands. ...Show Less
Industry
Retail
Company Size
10001+ Employees
Headquarter
Mumbai, Maharashtra
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