Customer Service

12

Applications

Mohali
Full-Time
Junior: 1 to 3 years
20L - 36L (Per Year)
Posted on Feb 20 2024

About the Job

Skills

fluent ecnglish
interpersonal skills
calling
Communication
rotational shift
chat

*openings in international bpo*

Process - blended process

location - Mohali

Experience - 1year experience in BPO is mandatory

Qualification - undergraduate and graduate

salary -25k CTC

good communication skills required


immediate joiner is required

share resume on 8978933011


Job Overview


seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our users. This is a full-time position based in New Delhi, Delhi, and is suitable for candidates with 1 to 3 years of experience in customer service.


Qualifications and Skills


  • 1-3 years of experience in customer service
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in using CRM software
  • Attention to detail and accuracy
  • Ability to work well in a team environment
  • Flexibility to work shifts and weekends as required
  • Positive and professional attitude
  • Ability to handle difficult customers with patience and empathy


Roles and Responsibilities


  • Responding promptly to user inquiries via phone, email, and chat
  • Providing accurate and reliable information to customers regarding job opportunities
  • Assisting users with navigating the website and resolving any technical issues
  • Handling and resolving customer complaints and concerns in a professional manner
  • Maintaining a high level of knowledge about the company's products and services
  • Identifying and escalating priority issues or trends to the appropriate teams
  • Building and maintaining positive relationships with users to ensure a high level of customer satisfaction
  • Coordinating with internal teams to address customer inquiries and requests
  • Updating and maintaining customer records and interactions in the CRM system
  • Contributing to the improvement of customer service processes and procedures





About the company

RightO is the best job portal to provide customer service

Industry

Business Consulting and S...

Company Size

11-50 Employees

Headquarter

New Delhi, Delhi

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