CTC:25-30k

Responsibilities and Duties

Pre-Sales Coordination

 Acknowledge enquiries received through various channels – emails, website, telephone

 Understanding the enquiry and identifying relevant vendors/stock items for the same

 Floating the enquiries to the right vendors and receiving pricing from them

 Coordinate with concerned person for pricing of stock items

 Preparing quotations and sending the same to salesperson/customers

 Follow up and negotiation with customers for the quotations

Post Sales Coordination

 Update Sales Orders

 Coordinate with Procurement to check Procurement Status

 Coordinate with Warehouse & Logistics for Dispatch Status

 Coordinate with Service & Maintenance Team for Service Status

 Follow Up with Clients for Payments

After-Sales Service

 Building and maintaining relationships with clients through telephone calls and emails

 Understand and attend to clients grievances related to product and service

 Facilitating service support for defective products and ensuring that the issue is resolved

 Managing issues that arise due to defaults on the part of the customer.

MIS & Reporting

 Updating SAP

 Updating Sales Registers

 Preparing daily/weekly and monthly reports

Need to know SAP Software. COMPULSORY

 Working knowledge of Microsoft Windows and Excel spreadsheets using vlookup and

pivot tables

 Demonstrated ability to assist senior management and sales representatives with any

additional work as needed

 Have a strong work ethic and are eager to learn and make new sales with customers,

including add-on services