Contact Center Team Lead

28

Applications

NOIDA
Full-Time
Mid-Level (4 to 6 years)
Posted on Sep 29 2022

About the Job

Skills

Job Profile – Call Centre Team Lead

Total Work Ex needed – 3-5 Years

Job Location – Noida

Salary Slab – 35K – 45K / PM


Responsibilities

 Manage the daily running of the call center & proper resource planning (staff / software etc.)

 Applying strategies to meet performance targets for sales and call quality

 Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues

 Monitor random calls to improve quality, minimize errors and track operative performance

 Review the performance of staff, identify training needs and plan training sessions

 Record statistics, user rates and the performance levels of

the center &prepare reports on these statistics, rates and

performance levels


Requirements and skills

 Educational qualification – Graduation or equivalent

 Good exposure to outbound tele-calling at TL level

 Excellent communication skills, both written and verbal

 Strong interpersonal skills to be able to deal with people at all levels

 Analytical skills to interpret data and trends

 A go-getter person with positive attitude

 A strong customer focus and excellent telephone manner

 Ability to motivate and develop staff & work in team

About the company

RIGHT HEAD is a firm started with concept to cater complete solution to all HR needs of any organization. In today’s competitive scenario most difficult aspect is to hire competent talent, also retain and motivate them . Variety of models are available in the market to do so, but do they fit to business needs and expected achievement is a enormous challenge. RIGHT HEAD is here to help and gu ...Show More

Company Size

2-10 Employees

Headquarter

Bangalore

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