Walk-in Drive Siliguri

16th August 2025 - 11 am Onwards

17th August 2025 - 9:30am Onwards

Walk-in Drive Guwahati

18th August 2025 - 10 am Onwards

19th August 2025 - 9:30am Onwards

Qualification - BHM / MBA(Hospitality/Hospital/Healthcare) / MHA with minimum 1 year experience in hospital / hospitality.

Interview Location: Call Dr. Nigam (+91 9778828444) details.

Job Description:

A. Service Excellence – Patients & Families

• Execute the Patient Experience Service Delivery Model consistently across assigned areas to ensure high standards of service.
• Manage scheduling, rescheduling, and cancellation of appointments and admissions with timely and proactive communication via SMS, email, or calls.
• Ensure compliance with Turnaround Times (TATs) for patient registration, billing, insurance processing, and query resolution.
• Provide counselling and navigation support to patients and families throughout their visit or stay.
• Handle patient queries and grievances with promptness, empathy, and accuracy.

B. Operational Responsibilities

• Facilitate patient registration and check-in at OPD, IPD, EHC, Diagnostics, and Lobby service points.
• Assist in smooth IPD admissions and discharges, coordinating with nursing, clinical, billing, and housekeeping teams.
• Manage TPA/insurance coordination, including collection and verification of documents, pre-authorizations, approvals, and liaising with internal billing teams.
• Coordinate with consultants and clinical departments to ensure timely service delivery and minimal patient wait times.
• Generate and verify bills, process referrals, and ensure accuracy in financial transactions.
• Review prescriptions or referred services, scan and upload them into the hospital system (e.g., SAP).
• Ensure timely dispatch of reports, keeping the patient informed in line with established timelines.
• Confirm appointments and follow-ups through appropriate communication channels.
• Uphold patient rights, dignity, confidentiality, and ensure data privacy at all times.
• Maintain clear and respectful communication across departments for seamless service delivery.
• Submit detailed handover/shift reports for service continuity.
• Ensure correct signage and consultant nameplates are displayed at relevant chambers.
• Undertake additional responsibilities as assigned by the Head of Department

Please carry a copy of your resume along with last 3 payslips, last 2 experience letters and education certificates for the interview

Work Conditions

• Must be comfortable working as per hospital requirement.

• Shift duties or on-call availability will be required.

• Should adhere to hygiene, dress code, and punctuality norms.

Work Place & Location:

Location : Sir HN Reliance Foundation Hospital, Charni Road (Girgaon), Mumbai

About Sir HN Reliance Foundation Hospital

A multi-specialty tertiary care hospital managed by Reliance Foundation, having 360+ beds with NABH & JCI accredited, Renowned for excellence in Cardiac Sciences, Oncology, Neurosciences, Nephro-Urology, Orthopaedics, and Woman & Child Health, the hospital combines advanced medical technology with compassionate care.