Walkin Drive details:

Sir H N Reliance Foundation Hospital, Gate 7

Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004

Date: 30th August 2025

Time: 3 PM onwards

Please carry a copy of your resume along with last 3 pay slips, last 2 experience letters and education certificates for the interview. Please contact Diya at +91 9372752907, email: diya.patil@rfhospital.org

Preference: Female candidates are preferred for this role.

Qualification:

Degree in Hospitality Management or equivalent.

Industry:

Hospital or Hospitality

Years of Experience:

1+ years of experience in a similar role within the hospitality or healthcare industry. Freshers with a Hotel Management/Hospital Management degree can also apply

Key Responsibilities: Service

Customer (Patients & families)

To be the single point of contact for all the services needed by the VIP patient and their relatives.

Ensure comfortable stay of the VIP patients through effective delivery of services in coordination with the other departments within the hospital.

Key Responsibilities: Operations (Core area)

Pre Arrival of the VIP patients

Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits.

Make necessary arrangements according to the information gathered.

Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry setup before VIP patient’s arrival.

Pre place VIP amenities.

On Arrival

Introduce self to Patient and the family at appropriate time.

Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.

Offer assistance in packing and unpacking of the luggage and other non-clinical services.

Reconfirm patient likes/dislikes/temperature of room.

During the Stay

Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services - specific to 19th south.

F & B service

Coordinate with the dietician for any given food preferences by the VIP patient so that the health of the patient is not affected.

Coordinate with the kitchen for priority delivery of all the meals.

Ensure that the food is as per the Clinical requirements.

Ensure all service gear/tray setup are in place.

Ensure the temperature of the food at the time of service is as per food standard.

Ensure personalized service of food at all meals so that the VIP patient/relative has a comfortable stay in the hospital.

Ensure all clearances are done personally and hygienically.

Others

Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc. - specific to 19th south.

Ensure VIP patient’s privacy is maintained at all times.

Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.