Dear Candidates,

🚨 Walk-In Interview | Patient Experience Executive (IPD/OPD)

Sir H. N. Reliance Foundation Hospital & Research Centre – Mumbai

Full-Time Opportunity | Experience: 1–6 Years | Rotational Shifts

| Reliance Foundation Hospital | Full-Time Opportunity📍 Walk-In Company

Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-specialty tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialties, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life.

More about the hospital can be found at rfhospital.org.

📅 Interview Date: 18th September 2025

🕒 Time: 3:00 PM Sharp

📍 Venue: Sir H. N. Reliance Foundation Hospital

Gate No. 7, Prarthana Samaj,

Raja Ram Mohan Roy Road, Girgaon

Mumbai, Maharashtra – 400004

📞 For Queries or Interview Confirmation:

Contact: Rohini Temkar

📱 +91 85919 53641 

📧Rohini.Temkar@rfhospital.org

Qualification: Graduation Mandatory

Documents to Carry:

✔️ Updated Resume

✔️ Last 3 Payslips

✔️ Last 2 Experience Letters

✔️ Educational Certificates

Job Responsibilities:

1. Customer (Patients & Families) Service Responsibilities

• Execute the Patient Experience Service Delivery Model for excellence in OPD, EHC, Lobby, and Diagnostics.
• Ensure accurate and timely scheduling of appointments.
• Monitor Turnaround Time (TAT) for registration, billing, and query handling as per SLA.
• Manage rescheduling/cancellations and update patients via SMS/email/call.
• Ensure effective counselling and direction to patients and families.
• Respond to patient queries with accuracy, empathy, and professionalism.

2. Operations Responsibilities

• Implement SOPs for managing patient visitors/attendants at all times.
• Coordinate with doctors and clinical teams for seamless care delivery.
• Handle billing, referrals, and payment collections accurately.
• Review and upload prescriptions/documents in SAP system.
• Ensure timely dispatch of reports and confirmation of appointments.
• Maintain patient rights, confidentiality, and interdepartmental professionalism.
• Prepare and maintain shift handovers and ensure proper consultant signage.
• Take on additional duties as assigned by HOD.

3. Growth Responsibilities

• Drive patient satisfaction through quality services.
• Participate in hospital-led health awareness and promotional programs.

4. Quality Responsibilities

• Be accountable for quality program implementation and improvement.
• Ensure compliance with JCI, NABH, and international standards.
• Support infection control campaigns and awareness efforts.

5. Finance Responsibilities

• Handle payment collections (cash/card) and generate reports accurately.
• Ensure adherence to billing/cash handling policies and accurate shift closure.
• Apply discounts for offers, health camps, etc.

6. People Responsibilities

• Provide peer support during leaves or absences.
• Be part of team initiatives at department and hospital levels.
• Demonstrate RFH Values and Behaviors consistently.

Join a world-class healthcare institution where your skills help protect lives.

We look forward to welcoming you to the team!

Regards,

Team HR