Job Description

We are arranging a Mega Walkin Drive for Patient Experience Executive (On Roll) at below address and time

Address:

Sir H N Reliance Foundation Hospital, Gate 7

Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004

Date: 13-Aug-2025

Time: 3 PM

Qualification: Any Graduate

Job Description:

A.    Service Excellence – Patients & Families

-         Execute the Patient Experience Service Delivery Model consistently across assigned areas to ensure high standards of service.

-         Manage scheduling, rescheduling, and cancellation of appointments and admissions with timely and proactive communication via SMS, email, or calls.

-         Ensure compliance with Turnaround Times (TATs) for patient registration, billing, insurance processing, and query resolution.

-         Provide counselling and navigation support to patients and families throughout their visit or stay.

-         Handle patient queries and grievances with promptness, empathy, and accuracy.

B.     Operational Responsibilities

-         Facilitate patient registration and check-in at OPD, IPD, EHC, Diagnostics, and Lobby service points.

-         Assist in smooth IPD admissions and discharges, coordinating with nursing, clinical, billing, and housekeeping teams.

-         Manage TPA/insurance coordination, including collection and verification of documents, pre-authorizations, approvals, and liaising with internal billing teams.

-         Coordinate with consultants and clinical departments to ensure timely service delivery and minimal patient wait times.

-         Generate and verify bills, process referrals, and ensure accuracy in financial transactions.

-         Review prescriptions or referred services, scan and upload them into the hospital system (e.g., SAP).

-         Ensure timely dispatch of reports, keeping the patient informed in line with established timelines.

-         Confirm appointments and follow-ups through appropriate communication channels.

-         Uphold patient rights, dignity, confidentiality, and ensure data privacy at all times.

-         Maintain clear and respectful communication across departments for seamless service delivery.

-         Submit detailed handover/shift reports for service continuity.

-         Ensure correct signage and consultant nameplates are displayed at relevant chambers.

-         Undertake additional responsibilities as assigned by the Head of Department

Documents to Carry:

1.      Updated Resume

2.      Current Appointment Letter / Increment Letter

3.      Last 3 month Salary Slip

4.      Last 2 organisation experience letter

5.      Educational Qualification

Please contact Rohini at +91 8591953641, email: rohini.temkar@rfhospital.org

Warm Regards

HR Team

Reliance Foundation Hospital