👩‍⚕️ Walk-In Interview: 10th Sep 2025 Patient Experience Executive – Home Care

Airline crew and ground airline staff are welcome to apply!

Join the Hospital @Home Team | Reliance Foundation Hospital | Full-Time Opportunity📍 Walk-In

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialities, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life. More about the hospital can be found at rfhospital.org.

Venue:

Sir H. N. Reliance Foundation Hospital

Gate No. 7, Prarthana Samaj,

Raja Ram Mohan Roy Road, Girgaon,

Mumbai, Maharashtra – 400004

📅 Date: 10th September 2025

🕒 Time: 3:00 PM sharp

📞 For Any Queries or Interview Confirmation

Diya Patil

📱 +91 93727 52907

📧 diya.patil@rfhospital.org

🧾 Documents to Carry for the Interview

✔️ Updated Resume

✔️ Last 3 Payslips

✔️ Last 2 Experience Letters

✔️ Educational Certificates

🏥 Position Overview

Role: Patient Experience Executive – Home Care

Department: Hospital @Home / Home Care

Location: Charni Road, Mumbai

Employment Type: Full-Time (On Rolls)

Shift Timings: Rotational (Last shift ends at 10:00 PM)

🎯 Key Responsibilities

1️⃣ Patient Experience & Coordination

• Deliver high-quality, compassionate service across all touchpoints
• Educate patients and families on services, packages, inclusions/exclusions
• Represent and uphold hospital values in every interaction

2️⃣ Scheduling & Communication

• Coordinate and confirm appointments
• Notify patients of changes via SMS, calls, or email
• Redirect queries accurately and promptly

3️⃣ Turnaround Time & Escalation Handling

• Monitor service TATs and KPIs
• Escalate unresolved issues with proper documentation
• Proactively support service recovery

4️⃣ Billing & Documentation

• Collect payments and verify bills at point of service
• Maintain clear digital records in EMR & billing systems
• Ensure daily reports and compliance-ready documentation

5️⃣ Protocol & Service Excellence

• Follow grooming, etiquette, and communication guidelines
• Strive to exceed Net Promoter Scores and satisfaction benchmarks

6️⃣ Rotational Shift Support

• Ensure seamless shift handovers and 24/7 service continuity
• Work across morning, afternoon, and evening shifts

✅ Candidate Requirements

🎓 Education: Full-time Graduate (Preferred: Healthcare, Hospitality, Aviation)

📅 Experience: Minimum 1 year in a customer-facing role

🗣️ Skills: Strong verbal/written communication (English, Hindi, Marathi)

💻 Tech Proficiency: MS Office + basic Hospital Management Systems

⏰ Shift Readiness: Comfortable with rotational and evening shifts

💼 Core Competencies

• Service Orientation & Empathy
• Communication & Interpersonal Skills
• Time Management & Problem Solving
• Digital Literacy & Documentation Accuracy
• Professionalism & Brand Representation

Regards,

Team HR