Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a technologically advanced, 345-bed, multi-speciality tertiary care hospital. Renowned for excellence in Cardiac, Gastroenterology, Liver, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics, and Woman & Child Health, it is committed to international standards, cutting-edge diagnostics, and a legacy of exceptional care. Learn more at rfhospital.org.

Job Overview

We are seeking an experienced and dedicated Quality Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre. This full-time, mid-level position is based in Jamnagar and requires a minimum of 4 years of relevant experience. The Quality Manager will play a pivotal role in upholding and enhancing the highest standards of healthcare quality, patient safety, and regulatory compliance across our operations.

Qualifications and Skills

• Demonstrated expertise in quality assurance methodologies and frameworks, ensuring robust healthcare processes and patient safety (Mandatory skill).
• In-depth experience in achieving and maintaining NABH Accreditation, with a thorough understanding of standards and compliance requirements (Mandatory skill).
• Proven ability to plan, execute, and review clinical audits to monitor adherence to protocols and improve patient outcomes (Mandatory skill).
• Strong foundation in root cause analysis to identify sources of errors or non-conformities and to develop corrective solutions.
• Track record of driving process improvement initiatives that positively impact efficiency, quality, and patient satisfaction.
• Comprehensive understanding of healthcare operations, including regulatory frameworks, hospital processes, and best practices in clinical environments.
• Advanced data analysis skills, with the ability to interpret metrics, produce quality reports, and support data-driven decisions for clinical excellence.
• Excellent communication, organizational, and leadership abilities to guide teams and foster a culture of continuous improvement in healthcare delivery.

Roles and Responsibilities

• Oversee the hospital’s quality management system, ensuring alignment with national and international accreditation standards such as NABH.
• Lead, conduct, and evaluate clinical audits to assess compliance with established standards and identify opportunities for improvement.
• Facilitate root cause analysis for incidents, complaints, and adverse events, ensuring effective corrective and preventive action plans are implemented.
• Drive process improvement across clinical and non-clinical departments, fostering best practices and operational efficiency.
• Monitor data analytics related to patient safety, clinical outcomes, and compliance, and develop actionable insights for continuous improvement.
• Educate, train, and mentor staff on quality initiatives, accreditation protocols, and regulatory changes to support a culture of excellence.
• Collaborate with department heads to integrate quality management into daily operations and strategic planning.
• Prepare and present quality reports to hospital leadership, regulatory bodies, and accreditation agencies as required.