Dear Candidate,

Greetings!!!

Sir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.

We currently have openings for ‘Patient Relation Executive', details for the same are given below

Candidates Requirement: -

• Graduate/ MBA/MHA

Job Profile: -

The Executive in the Quality Improvement & Feedback Cell is dedicated to improving the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received at RFH. Complaints and concerns include, but are not limited to, the care provided by physicians and other health care professionals, potential liability, quality of care, hospital policy and procedure, and extensive conflict resolution with challenging patients and families. The scope of these duties extends to the inpatient, outpatient, EMS, EHC & Homecare services. The PR Staff is responsible for providing assistance/support as needed with patients, families and staff that are in contact with the Quality Improvement & Feedback Cell.

Ensure comfortable visit or stay of the patient through effective delivery and coordination of services with different departments of the hospital.

Take Patient/relative feedback, coordinate with all departments for reverts. Respond to the customer about the feedback or queries within stipulated time period.

Personally meet all the Discharge patients and make professional ties in order to offer personalized service to ensure customer satisfaction.

In case, you are interested kindly send your updated profile on diya.patil@rfhospital.org along with the following details:

• Contact details:
• Current CTC:
• Notice period:

You can refer this mail to your friends/colleagues. To know more about our hospital, please visit http://www.rfhospital.org.

Regards,

Human Resources,

Sir H. N. Reliance Foundation Hospital and Research Centre