Company Overview

Sir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the principle of Respect for Life.

Job Overview

The Patient Experience Executive at Sir H. N. Reliance Foundation Hospital & Research Centre, located in Mumbai, will play a pivotal role in enhancing patient satisfaction and operational excellence. This fixed-term, full-time position is at a junior level, requiring 4 to 6 years of relevant experience in the healthcare sector.

Qualifications and Skills

• Proven experience of 4-6 years in managing patient interactions and enhancing patient experience in a healthcare setting.
• Exceptional verbal and written communication skills to effectively interact with patients and healthcare professionals.
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Proficiency in problem-solving and conflict resolution, specifically in addressing patient concerns and grievances.
• Must have experience in counselling and directing the patient (Mandatory skill), providing accurate information, and supporting patients throughout their care journey.
• Ability to handle patient visitors with professionalism and courtesy, ensuring a positive impression and experience (Mandatory skill).
• Experience in patient experience services, focusing on improving service delivery and patient satisfaction (Mandatory skill).
• Familiarity with healthcare regulations, safety standards, and ethical considerations in patient interactions.

Roles and Responsibilities

• Welcome patients and visitors, providing empathetic and efficient service to ensure a positive hospital experience.
• Assist patients in navigating hospital services and processes, ensuring they receive timely and appropriate care.
• Address patient queries and concerns promptly, employing effective communication to enhance patient satisfaction.
• Collaborate with healthcare teams to identify areas for improvement in patient experience and service delivery.
• Conduct patient feedback surveys and analyze results to implement strategies for service enhancement.
• Liaise with different hospital departments to ensure streamlined patient processes and reduce wait times.
• Maintain records of patient interactions and feedback, contributing to continuous improvement initiatives.
• Adhere to hospital policies, safety protocols, and ethical guidelines in all patient interactions.