Company Overview

Sir H. N. Reliance Foundation Hospital & Research Centre is a 345-bed multi-speciality tertiary care hospital in Mumbai, renowned for cardiac sciences, oncology, neurosciences, cutting-edge diagnostics, and a legacy of trust since 1918, delivering world-class healthcare and excellence in patient care.

Job Overview

The Patient Care Coordinator Nurse (Junior Level) is a full-time position based in Mumbai, responsible for facilitating seamless patient care and communication between multidisciplinary teams and patients. Candidates must have a minimum of 1 year of relevant work experience and demonstrate a commitment to delivering high-quality nursing care in a fast-paced hospital environment.

Qualifications and Skills

• Demonstrated excellence in patient safety, direct patient care, and comprehensive nursing skills (Mandatory skill).
• Proven experience in direct patient care, ensuring patient comfort, safety, and compliance with healthcare standards (Mandatory skill).
• Strong command of foundational nursing practices and protocols to deliver evidence-based care in line with institutional guidelines (Mandatory skill).
• Effective soft skills such as communication, empathy, and teamwork to establish supportive relationships with patients and colleagues across departments.
• Expertise in care coordination to streamline patient referrals, transitions of care, and documentation while reducing fragmentation in care delivery.
• Ability to provide clear, accurate, and compassionate patient education to promote understanding of treatment plans and informed decision-making.
• Competence in patient counseling, offering emotional support to patients and families throughout the continuum of care and aiding them in coping with diagnoses or procedures.
• Talent for time management, prioritizing multiple clinical tasks, and maintaining accurate electronic health records and care plans for efficient workflow.

Roles and Responsibilities

• Serve as the primary nursing contact for patients, addressing clinical queries, care needs, and coordinating appointments or follow-up services.
• Collaborate with multidisciplinary medical teams to implement and monitor individualized care plans tailored to patient needs across specialties.
• Educate patients and their families regarding diagnoses, treatments, medications, and post-discharge instructions to ensure superior health outcomes.
• Support patients during admission, transfer, and discharge processes, coordinating with relevant departments to ensure smooth transitions.
• Prioritize patient safety initiatives by adhering strictly to infection control protocols, documentation guidelines, and institutional policies.
• Conduct patient counseling sessions to provide reassurance, address concerns, and facilitate stress reduction during hospitalization.
• Monitor patient progress, promptly report changes in condition to the appropriate medical team, and advocate for their needs.
• Maintain meticulous patient records and facilitate seamless flow of information among healthcare professionals for coordinated and timely interventions.