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Job Title: Nursing Manager Outpatient (OP)

Location: Andheri

Qual:  B.Sc. Nursing / GNM with valid State Nursing Council registration

Desirable: M.Sc. Nursing or Post‑Graduate certification in Nursing Administration / Hospital Management

Experience: 8–12 years overall nursing experience, including 3–5 years in OP/clinic supervisory roles (Charge Nurse/ANM/Unit Manager)

Job Purpose

To lead and ensure safe, efficient, and patient‑centric nursing care across all Outpatient areas at the Andheri unit - by managing staffing, clinical standards, queue and flow management, patient safety, and accreditation/statutory compliance. The role coordinates closely with Consultants, Medical Services, Diagnostics, Pharmacy, Front Office, and Operations to deliver superior OP experience and clinical outcomes.

Accountabilities

Outpatient Nursing Operations

• Direct day‑to‑day nursing operations across OPD clinics, triage, day‑care/infusion, minor procedure rooms, and pre‑assessment desks.
• Implement and monitor triage protocols, vitals capture, pre‑consultation assessments, and patient education.
• Coordinate appointment lists, clinic room turnover, and inter‑department movement (Lab/Radiology) to reduce TATs and crowding.
• Identify and resolve operational bottlenecks; escalate clinical concerns to DNS/CNO and Medical Services as needed.

Staffing, Skill-Mix & Roster Management

• Prepare monthly/weekly rosters aligned to clinic calendars and peak loads; ensure adequate skill‑mix per specialty (e.g., oncology day‑care, cardiology clinics).
• Manage attendance, overtime, float/reliever pools, and agency deployment within DOA.
• Balance productivity with safe nurse‑to‑patient service ratios in OP settings.

Clinical Quality & Accreditation (NABH/JCI)

• Ensure compliance with OP documentation: nursing notes, triage sheets, medication administration records, consent forms (procedures/injections), and patient education leaflets.
• Implement and audit protocols for medication safety (e.g., injection practices), patient identification, handover between clinic stations, fall prevention in waiting areas, and emergency preparedness.
• Lead OP readiness for internal/external audits; drive timely CAPA closures for all findings.
• Ensure compliance with OP documentation: nursing notes, triage sheets, medication administration records, consent forms (procedures/injections), and patient education leaflets.

Patient Safety & Incident Management

• Maintain emergency readiness in OP (crash cart checks, AED availability, Code Blue drills, spill kits).
• Review all OP incident reports (near misses, medication/needle‑stick events); coordinate RCAs with Quality/Medical Services and implement corrective actions.
• Promote safety reporting and “just culture” among nursing staff.

Clinical Collaboration & Rounds

• Coordinate clinic schedules with Consultants; ensure room readiness, supplies, instruments, and nursing support for procedures (e.g., dressings, injections, minor suturing).
• Liaise with Front Office for appointment flow, with Diagnostics for slot management, and with Pharmacy for OP medication protocols.
• Participate in multidisciplinary huddles; ensure follow‑through on plans of care and discharge education from clinics.

Training, Competency & Performance

• Conduct induction and periodic competency assessments for OP nurses (triage, BLS, safe injection, patient education standards).
• Coach ANMs/Charge Nurses; run refreshers on clinic‑specific competencies (e.g., chemo handling, allergy shots, ophthalmology pre‑tests).
• Manage appraisals and IDPs; organize simulations for high‑risk OP scenarios (syncope, anaphylaxis).

Supplies, Equipment & Infection Control

• Ensure availability and par levels of disposables, vaccines/drugs (per Pharmacy), instruments, and clinic‑specific kits.
• Coordinate with Biomedical Engineering for uptime/calibration of OP equipment (BP apparatus, ECG, PFT, slit lamp, etc.).
• Enforce infection prevention practices in OP (hand hygiene stations, waste segregation, environmental cleaning, spill management).

Statutory & Regulatory Compliance

• Ensure compliance with BMW rules, immunization cold‑chain documentation, AERB (if radiology adjacency), fire safety and first‑aid standards within OP.
• Maintain inspection‑ready documentation for OP clinics.

Data, Reporting & Continuous Improvement

• Maintain OP dashboards: waiting time/TATs, LWBS (left‑without‑being‑seen), documentation compliance, incident trends, clinic utilization.
• Present monthly metrics to Quality/Safety/Operations committees; run QI projects (e.g., triage‑to‑consult TAT reduction, vaccination workflow improvements).
• Use audit/incident data to implement PDSA cycles and standard work.

Core Competencies

• OP clinical nursing expertise & triage
• Queue management and clinic operations
• Stakeholder coordination with Consultants/Front Office/Diagnostics
• Accreditation & regulatory knowledge (NABH/JCI/BMW)
• Data literacy (dashboards, audits, RCA)
• Communication & patient education
• HIS/EMR proficiency; MS Office (Excel, PowerPoint)