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Job Title: Medical Services / Medical Administration 

Department: Medical Services

Location: Andheri

Qual:  MBBS / BDS / BAMS / BHMS / BPT

Desirable: MBA/MHA/PG in Hospital & Healthcare Management

Experience: 2 to 6 years of experience in Medical Services / Clinical Administration

Job Purpose

To support the day‑to‑day functioning of clinical services at Andheri Unit by coordinating with Consultants, Nursing, Diagnostics, Operations, and Quality teams . The role ensures smooth clinical workflows, adherence to documentation and accreditation processes, timely consultant support, and resolution of medical‑adjacent operational issues .

Accountabilities

Clinical Operations Coordination

• Support daily functioning of inpatient, outpatient, emergency, and procedural areas.
• Coordinate between Consultants, Nursing, Diagnostics, Pharmacy, and Operations for seamless patient care.
• Address basic operational issues impacting clinical workflows and escalate clinical concerns appropriately.

Consultant Engagement & Support

• Assist with consultant empanelment, credentialing, and documentation.
• Coordinate OPD schedules, on‑call duties, and roster updates.
• Facilitate consultant requirements during clinics, procedures, rounds, and investigations.

Quality, Safety & Accreditation Support (NABH/JCI)

• Ensure clinical documentation, checklists, and statutory files are updated and compliant.
• Support clinical audits (case sheets, medication audits, crash cart audits, etc.).
• Assist in closing CAPA points and maintaining departmental readiness for inspections.

Patient Safety & Incident Management

• Facilitate incident reporting and ensure timely documentation.
• Support RCA follow‑up activities and patient safety initiatives (handover protocols, ID protocols, Code Blue/Red readiness).
• Coordinate MRC/MRM case documentation where required.

Clinical Documentation & Medical Records Governance

• Monitor completeness of case sheets, consent forms, discharge summaries and orders.
• Coordinate with Consultants and RMOs for DS TAT and documentation accuracy.
• Support MRD for record retrieval, audits and compliance.

Doctor Staffing & Clinical Manpower Coordination

• Assist in RMO, Registrar and DNB resident roster management (if applicable).
• Support induction, training and competency mapping of junior doctors.
• Monitor duty roster adherence and manage daily coverage needs.

Statutory & Regulatory Compliance Support

• Support compliance with PNDT, AERB, Biomedical Waste and other statutory norms.
• Assist in preparation for regulatory inspections and documentation readiness.
• Coordinate with Pharmacy for Drug & Cosmetic Act requirements.

Data, Reporting & Clinical Analytics

• Maintain dashboards for key clinical indicators (mortality, morbidity, infection rates, Code Blue metrics, etc.).
• Prepare data for monthly clinical governance meetings and accreditation audits.
• Identify gaps and share insights for improvement initiatives.

Core Competencies

• Clinical operations coordination
• Documentation accuracy & compliance
• Understanding of NABH/JCI standards
• Stakeholder management with consultants
• Analytical & problem‑solving ability
• Knowledge of clinical protocols & emergency preparedness
• Proficiency in MS Office, HIS/EMR