Post: House Keeping Manager - OPD

Qualifications:

Graduate in Hospitality/Facility Management/Any discipline; Diploma in Housekeeping/Facility Management preferred.

Experience:

7 - 12 years of housekeeping/facility management experience with 5 years in a hospital (tertiary care preferred).

Strong knowledge of NABH standards, BMW Rules (CPCB/MPCB), infection control practices, and healthcare safety norms. Experience managing outsourced vendors, large teams, and 24/7 operations.

Key Responsibilities

1) Hospital Housekeeping Operations: Plan, supervise, and monitor daily housekeeping services across OPD, IPD, ICU, OT, Cath Lab, ER, Diagnostics, Cafeteria, Admin, common areas and parking.

Ensure zonal cleaning schedules, terminal cleaning for OTs/ICUs, and rapid turnover for beds and procedural rooms. Maintain public area hygiene (lobbies, lifts, staircases, washrooms) to hotel-grade standards while complying with clinical requirements.

2) Infection Control & Compliance: Implement and monitor infection prevention protocols in coordination with Infection Control Team (ICT) and Nursing.

Ensure correct disinfectant dilution, contact time, colorcoding, and biocleaning techniques. Enforce Biomedical Waste (BMW) segregation, storage, and handover as per CPCB/MPCB and NABH standards.

Ensure PPE compliance, needlestick safety around cleaning teams, and spill management SOPs.

3) Quality, Audits & SOPs: Create and maintain SOPs, checklists, and frequency charts for all zones (including high-risk areas).

Conduct daily rounds, ATP/fluorescent marker hygiene checks where applicable, and documentation per audit needs.

Prepare and present monthly quality dashboards (trends, gaps, CAPA) to Operations/Quality.

4) Team & Vendor Management:

Lead a team of supervisors, stewards, and attendants; manage outsourced housekeeping partners and AMCs.

Prepare duty rosters, ensure full shift coverage (24/7), handle redeployments and leave planning. Conduct onboarding and recurrent training (infection control, BMW, equipment use, etiquette, fire safety).

Ensure SLAs and KPIs are met; run toolbox talks and daily huddles.

5) Linen & Laundry Management:

Oversee linen inventory, par levels, stain management, rejection criteria, and OT/ICU sterile linen controls in coordination with CSSD.

Monitor laundry processing (inhouse or outsourced): wash parameters, segregation, packing, transport hygiene. Track losses/shrinkage and conduct root-cause analysis.

6) Materials, Equipment & Technology:

Ensure availability and preventive maintenance of autoscrubbers, single-disc machines, vacuum cleaners, biomedical trolleys, wringers, etc. Validate chemical MSDS, safe storage, and usage logs; drive green cleaning initiatives where feasible. Use CAFM/CMMS/helpdesk tools for tickets, closures, and performance tracking.

7) Patient Experience & Safety:

Collaborate with Nursing/Front Office to improve room readiness, turnaround time, and patient feedback scores.

Address escalations compassionately and promptly; conduct service recovery. Ensure fire & life safety, PPE, safe lifting, and incident reporting adherence.

8) Budgeting & Procurement:

Prepare and control Opex (manpower, consumables, chemicals) and Capex (machines, equipment).

Optimize costs through usage analytics, route planning, and process standardization without compromising quality.