Job Description

1. Job Purpose

• Responsible to deliver a professional, safe and quality patient care through the nursing process of assessment, planning, implementation and evaluation
• Responsible for effective communication with patients, relatives and members of the health care team
• Provide medical care and treatment to patients in their home
• Meet with patients shortly after they are discharged from the hospital
• Evaluate compliance to accreditation standards and quality in general and ensure implementation of corrective and preventive action in patient care areas including infection control practices throughout the facility
• Responsible for patient and family satisfaction
• Adhere to all clinical and nursing protocol as per Hospital Policies of Sir H N Reliance Foundation

2. Accountabilities

Key Responsibilities: Service

• Provide care in coordination with the physician and other health care workers
• Assess the patient’s condition, health progress and needs
• Manage patient as per scope of services
• Identify care issues and make recommendations about changes to the patient care plan as per consultant recommendation
• Communicate with family caregivers, listen to their concerns and update them on the patient condition
• Keep records for future reference
• Maintain the documentation of care provided accurately in EMR
• Ensure that patient privacy and confidentiality is duly protected at all times
• Treat patients and their family with courtesy, respect, and caring behavior
• Take immediate action to resolve any issues, complaints or distress expressed in any way by the patient or their family within her limits and escalate to higher level
• Assess the patient for risk of developing pressure ulcer and implement pressure ulcer preventive measures
• Administer medication to the patient as per the doctor’s prescription and document the same in EMR
• Ensure all clinical consents are uploaded in patient EMR
• Work as a liaison between the patient and treating physician if the patient is registered to RFH
• Escalate the patient’s condition to treating physician if any
• To communicate the observations, non-compliance, issues and challenges compiled from all possible information sources towards compliance to quality standards
• Compile and summarize data for presentation at monthly departmental meetings and quarterly meetings as requested
• Work closely with nursing manager, Head of the department and doctors to ensure a high standard of nursing care
• Generate regular reports regarding the adherence to quality standards, achievements and possibility of improvement, and forwards copy of line manager
• Promote use of evidence-based practice
• Ensure readiness of home care Kit at all times
• Ensure the compliance in completing the process of home care services
• Perform any other duties as directed by the line manager
• Any other responsibility as assigned by the ward manager

Key Responsibilities: Growth

• Ensure patient satisfaction is as per the parameters set by the hospital from time to time
• Engage in aligning with the processes, policy, vision & mission of the hospital
• Enhance Patient Care and Patient Relatives experience to make RFH the preferred choice

Key Responsibilities: Quality

• Ensure Nursing and infection control and other quality indicators are within the defined benchmark
• Actively participate and take accountability for implementation of all quality programs to ensure continuous quality improvement