Key Responsibilities: Service

Customer ( Patients & families)

To be the single point of contact for all the services needed by the VIP patient and there relative.

Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.

Key Responsibilities: Operations (Core area)

Pre Arrival of the VIP patients

Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits

Make necessary arrangements according to the information gathered.

Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patient’s arrival.

Pre place VIP amenities.

On Arrival

Introduce self to Patient and the family at appropriate time.

Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.

Offer assistance in packing and unpacking of the luggage and other non-clinical services .

Reconfirm patient likes/dislikes/ temperature of room

During the Stay

Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services.- specific to 19th south

F & B service

Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.

Coordinate with the kitchen for priority delivery of all the meals.

Ensure that the food is as per the Clinical requirements.

Ensure all service gear/tray set up are in place.

Ensure the temperature of the food at the time of service is as per food standard.

Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.

Ensure all clearances are done personally and hygienically.

Others

Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc.- specific to 19th south

Ensure VIP patient’s privacy is maintained at all times.

Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.