1. Job Purpose

To oversee end‑to‑end management of the Health Check Department at Reliance Foundation Hospital, ensuring seamless patient experience, operational efficiency, compliance with NABH/JCI standards, and achievement of revenue and service excellence goals. This role ensures coordinated workflow across diagnostics, consultations, reports, and customer service for all preventive health check packages.

2. Accountabilities

1. Health Check Operations Management

• Ensure smooth execution of all health check packages, including registrations, scheduling, diagnostic coordination, and doctor consultations.
• Monitor daily operations to minimize waiting times and maximize throughput.
• Implement best practices for patient flow, quality checks, and service efficiency.

2. Patient Experience & Service Excellence

• Ensure high-quality patient experience through continuous monitoring of feedback, service audits, and issue resolution.
• Conduct daily rounds and interactions to proactively address patient needs.
• Work with Guest Relations to ensure VIP / corporate patient satisfaction.

3. Compliance, Quality & Documentation

• Ensure adherence to NABH and JCI standards for health check processes, documentation, infection control, and patient safety.
• Maintain audit-ready records including consent forms, reports, QC logs, and process checklists.
• Coordinate with Quality Team for periodic audits and improvements.

4. Coordination with Diagnostics & Clinical Teams

• Work closely with Radiology, Pathology, Cardiology, Internal Medicine, and other departments to maintain TAT and quality of services.
• Ensure availability of doctors for consultations and timely report finalization.
• Resolve interdepartmental escalations to ensure smooth operations.

5. Corporate & Business Support

• Coordinate corporate health check programs including scheduling, package customization, and reporting.
• Support Business Development in client onboarding, presentations, and operational proposals.
• Monitor revenue targets, package utilization, and forecasting.

6. Team Management

• Lead and supervise Health Check executives, coordinators, and support staff.
• Conduct staff training on communication, process compliance, and service standards.
• Manage duty rosters, performance reviews, and skill development.

7. Reporting & Analytics

• Publish daily/weekly/monthly MIS reports on volumes, revenue, TAT, and patient satisfaction.
• Track KPIs including appointment adherence, report TAT, and service quality metrics.
• Drive process improvement through data analysis and root-cause investigations.

3. Competencies

A. Core HNH Values

Patient First

Excellence

Accountability

Respect

Teamwork

Integrity

B. Function-Specific Competencies (Technical / Functional)

• Strong understanding of hospital OPD/diagnostic workflows
• Knowledge of preventive health check protocols
• Service excellence and patient experience management
• Data analysis, TAT monitoring & MIS reporting
• Vendor/doctor coordination
• MS Office – Advanced Excel
• Effective communication & conflict resolution

4. Experience & Educational Requirements

EDUCATIONAL QUALIFICATIONS:

Necessary: Graduation in Healthcare / Life Sciences / Hospital Administration

Desirable: MBA / MHA / PGDHM

RELEVANT EXPERIENCE:

Necessary: 6–10 years of experience in Health Check / Preventive Health / OPD operations in a multi-specialty hospital

Desirable: Experience in NABH/JCI-accredited hospitals; experience handling corporate clients; people management experience